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How to deactivate the workflow properly

BanuMahalakshmi
Tera Contributor

Hi,

 

Please advise to deactivate the workflow, the workflow is in Published status = true but the active status = false

 

Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish (deactivate)" a workflow?

I've seen the note that active contexts for a workflow must be completed or killed before the workflow version can be unpublished (published = false).

And it appears that previous versions of the workflow are Active (active = true) and Unpublished (published = false).

Of course there are also workflows that we have that are Published (published = true) and Inactive (active = false)

 

 what is the "proper" way to do decommision  the workflow?

BanuMahalakshmi_0-1770903297885.png

BanuMahalakshmi_1-1770906192389.png

 

Thanks.

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @BanuMahalakshmi 

 

DrAtulGLNG_0-1770907175884.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Its already displaying SetActive (it means the workflow deactivated) but still its showing published = true.

Do you want to deactivate or unpublish it? If you want to unpublish it, please check out it. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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yashkamde
Kilo Sage

Hello @BanuMahalakshmi ,

 

I usually prefer to use Checkout and Published options for activating and deactivating the workflow,
This directly activate and deactivate the workflow :

Screenshot 2026-02-13 125050.pngScreenshot 2026-02-13 125103.png

 

If my response helped mark as he