ServiceNow Community

How and when install_Status is set to absent for CIs and its related CIs

I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...

Question
Discovery

Hide reopen action from service portal

Hello all, We recently upgraded our non prod environments to Yokohama and in doing our testing before upgrading in Production we came across the Reopen option being available on a resolved incident from the serviceportal. it is currently not visib...

Question

Create a Database View to Display Licensed Roles Against Active Users

Trying to create a database view to display active users within the system who have logged-in within the last 3 months and are assigned licensed roles. I would think the where clause should use the 'name' field from the license_role table to join wi...

Question

Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

Question

Run Script or Maybe Trigger Event from UI Builder BUTTON Component

Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...

Question

AI Search results for Topic Pages

Currently within our ESC instance, we are using AI Search and indexing on catalog items and knowledge articles. We have a request to return results for Topic pages as well, and have this somewhat working following the example here:https://www.service...

Question

ImportSet API - synchronous or asynchronous - which way?

When loading (importing) data into the platform it is highly recommended to use the ImportSet API, if the import has to be triggered by a 3rd party system.By doing so you, you need to configure "REST Insert Multiple" and there you have the option (be...

blog

How to integrate Sentinel to Incident ( ITSM)

Hello, We would like to integrate Sentinel alerts to Create an incident in the ITSM. ( not SIR ) When I search I'm getting about Sentinel to Security Incident Response, we don't have Sec Ops module in ServiceNow, we have only ITSM, please help how t...

Question

Cloud file configuration - Audit Management - Unable to put file in folders

Hi all, I am trying to setup the OneDrive integration for Audit Management. I have followed the docs (Manage your documents and work papers with Audit Management as cloud files) and I can upload a file to OneDrive via Audit Management however it see...

Question

Resolved! Create a Data Policy to restrict user access from the server side When state is set to Closed, then

How do you create a Data Policy to restrict user access from the server sideWhen state is set to Closed, then Assigned to and Assignment group fields should be hidden.

Question

Reference qualifiers and Related List Configuration

I’m working through two scenarios involving reference qualifiers and would really appreciate some guidance or confirmation from the community.1. Change Table – CI Reference Qualifiers on Configuration Item and Affected CIsOn the Change Request tabl...

Question

Resolved! Microsoft Teams chat title invalid character

What determines the character validity in a Teams chat title when starting a chat? Is this on the Teams end or in ServiceNow?

Question

Powershell - REST - Attachment API - The remote server returned an error: (401) Unauthorized.

Hi Every body I am creating an update to an attached file using PowerShell to use in a data source that will run weekly.In the ecc_agent_script_file table, I created this file: Name: ALERTAS-VM.ps1script: ############################################...

Question

Resolved! Running Jobs as a SAM Admin

Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...

Question
Jobs
roles
Software Asset Management

Dependency Map Indicators Color Coded?

That's right, you guessed it! It's awesome to see the indicators for incident, change, problem, outages, affected CIs, and vulnerabilities on the CI dependency map, but can we change those or add colors to them? We sure can, with a little image editi...

blog