We would like to hide/remove the "HR Compensation Case" COE from the transfer case dropdown choice list in Agent Workspace. How can we accomplish this?
The "Employee Relations" COE has already been removed from the choice list in Workspace (done previously by consultants). We want to do the same for the "Compensation" COE. In the images, you can see the "Employee Relations" COE is not available to select in Agent Workspace but is available to select in Native UI.
Hi @Sandeep Rajput, yes I read your article. But I believe my situation is a little different. We only want to remove the services from Workspace, we want them to remain in Native UI. If you look at the images in my post you will see the Employee Relations services are visible in Native UI, but in Workspace the Employee Relations COE is not visible. I'm not sure how our previous consultants accomplished this, but they were able to remove it from the Transfer Case drop-down list in Workspace. Is it possible this is accomplished in UI builder?
Below is an image from our Transfer UI page.
@Sandeep Rajput , yes I looked a the script include called hr_CaseTransferAjax (see image below). And I don't see any changes made to the script. So there has to be another method they used to remove the Employee Relations COE from the Transfer Case dropdown in Workspace.
