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catalog item field should be visible in sc_req_item or sc_task only for specfic catalog item .

nameisnani
Giga Sage

Hi Team 

 

I need  a help for one of the task 

we have catalog item 

 

we have field called users which is a list collector 

nameisnani_0-1791976057641.png

 

Once the request submitted it will show user count like below 

nameisnani_1-1791976137563.png

 

Now requirment is caller wants the this ' Number of users in this request ' field in sc_req_item.list or sc_task.list only for this catalog item .

So that caller can generate a users count from the list 


can any one please provide me the configuration to acehieve this requesrrment 

please provide screenshots for better understanding 

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@nameisnani 

you can add variable to RITM or SC Task List but you can't restrict to show that column only for RITM belonging to particular catalog item

that column/variable will be shown always in list

How to add Variables to List View on Task Table? 

Article #19 - How to show Catalog Variables on RITM Lists 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar  It should be for specfic catalog item .
can you please help me here please provide me steps 

 

@nameisnani 

not possible as when list opens it will have RITMs belonging to multiple catalog items

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader