ServiceNow Community

CI Principal Class always return False

I need to fetch the CI Principal Class which is enabled for other tables/classes. i tried to use the below, in this it always return False for all classes. var classNameToCheck = 'cmdb_ci_lb_netscaler'; //cmdb_ci_lp_firewall cmdb_ci_computer var gr =...

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How to Change Date/Time picker in Service Portal to display the time field differently.

Hi,i have a requirement where we want to Change Date/Time picker in Service Portal to display the time field without having to select the clock icon same as dictionary field Date/time. Is there any way to change it?Portal Data/time picker:- dictionar...

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How to retrive the oauth token an by script

Hello everyone,I have created and configured my Oauth provider, and when I go in the OAuth 2.0 Credentials, I am able to retrieve my token.I wanted to retrieve this token by script in order to be able to perform some powershell action on my exchange ...

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which variable type can i use for multi selection in recordproducer .

I have created an "Update Change" record producer that allows users to manage Configuration Items (CIs) on the Change Request form. Users should be able to:Fetch and view existing CIs already associated with the Change Request (from the Affected CI r...

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Reference qualifier not working on task

I created a reference qualifier for a catalog item list collector: Example: javascript&colon; new scriptinclude.getRecords(current.variables.requested_for) The logic is handled in script include. It works on the Employee Center portal, but once the r...

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Request Management

Implications of Extending a Table in a Scoped Application

What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...

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How does the Import article button work on KB Self Service page

Hi Everyone, I want to know how the backend is working for Import articles button work like how it reads the word or pdf document we attach and where this script is written in ServiceNow. It will be great if someone can help if you have any idea on t...

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Service Desk

Virtual agent feedback Query

I have change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect to Transfer to live agent-There is any option to achieve this requirement?

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ORDERBY not working with JavaScript Reference Qualifier in Record Producer

Description:I have a Record Producer with two fields — Services and Solutions.Both Services and Solutions are Lookup Select Box variables.The Solutions field is dependent on the Services field, and I’ve mapped this dependency through a custom field c...

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Unable to fetch the Remote Record using ServiceNow Remote Instance Spoke

Hello Everyone,Anybody facing the below issueWhile I select the Action as "Create or Update Remote Record" it is showing me the below error "Cannot display all inputs for this action. Action exceeds 40 inputs." in Flow Designer.If any body knows how ...

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Configure the portal page

I want to configure the portal page below by adding a few requested item fields. Specifically, I want to add the Short Description and Description fields below the RITM Number and place the Category field next to the Item field. Do you know where I n...

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Intermittent errors on change form

Hello Community, some time when i open change request in form view I am getting error messages on form however these are not reproducible. Error Messages : Rule entry under cmdb_cl_power_eq identifier using non-existent table is ignored during identi...

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Resolved! 'Recent' Dashboards? Where does the system store which dashboards are used recently?

Greetings - I'm trying to figure out where something is being stored, and it's driving me a little crazy.I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it mu...

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Smart Assessment - On which table is smart assessment responses stored?

I have a requirement to use responses from smart assessments & transform it into a dashboard with so that the control owners can view it. It also needs some key performance indicators/risk indicators to calculate against a defined benchmark.I see sco...

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How do you pull the fields filled in another task into a new task?

I have a sequence of task creations, for which I used flow, but I need to pass the fields filled in by the user in task 1 to task 2 as read only. How would I do that?

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