Users Approving without Role Count Towars a License?

Checking to see if any user approving without any role counts towards a license.

• Question

How to make groups visible based on other fields

I have two fields Test1 &TEST2 both are yes/no type.If both are no then groups of type ITSM should appear in catalog item in service portal l.How to achieve this and group is select box type     

• Question

New ATF Failure Insight Feature in Zurich Shows You Exactly Why Your Tests Are Failing

  If you're a developer or quality engineer who maintains Automated Test Framework (ATF) suites, you've been there: a regression test that's been passing for months suddenly fails. Your first step is to start tracing through steps and configuration,...

• blog

Auto redirect users to correct IDP when using multiple Identity Providers

 In today's world, companies often use multiple Identity Providers (IDPs) for signing into their applications. ServiceNow provides the ability to integrate with multiple IDPs for Single Sign-On (SSO) using either Secure Web Authentication or SAML pro...

• Question

unable to register webhook while performing Servicenow-ADO integration

Hi All,  i installed required plugins for servicenow - ADO for agile development plugin  created credential alias , credentials ( with PAT token provided by ADO team ) ma and connection record then created Azure devops instance with URL given by ADO ...

• Question

Designing for Everyone: How Theming Drives Accessibility at ServiceNow

Theming and accessibility often go hand-in-hand. Users want to work in a personalized visual context, and that environment needs to support their unique visual needs. Theming isn’t just about color palettes or brand alignment. It’s how we at ServiceN...

• blog

Adding a side-by-side bar chart to a stacked bar chart in Platform Analytics or UI Builder

Hi all,I currently have a stacked bar chart data visualization which effectively shows Cost A and Cost B stacked onto a bar. I want to add an adjacent bar to each stacked bar in this visualization which will be a value represented by 'Budget'. I have...

• Question

How to identify associated URLs for a product capability such as ITSM>Incident Management

• Question

create catalog task activity getting cancelled

Hi Team, I am working on flow , where when catalog task is closed incomplete RITM should be closed incomplete.But when catalog task is closed incomplete, the 'create catalog task' activity is getting cancelled there and flow is not progressing to nex...

• Question

Disable OOB approval notification for a catalog item approval

Hey Experts, I'm working on a catalog Item where I need to send custom approval notifications for approval. All other catalog items use the default system approval emails. How should I avoide triggering the oob approval email for this specific item. ...

• Question

Who is really breaching your SLAs - Process Mining Use Cases

Who is really breaching our SLAs?    It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that?". Well, they went on to explain that a lot of teams often report ...

• blog

Announcing ServiceNow AI Models v2.0 with Enhanced Capabilities for Now Assist and AI Agents

We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...

• Article

Schedule Reports in Zurich

With Zurich and the move to Platform Analytics, it appears that a report can no longer be scheduled and sent as CSV.  Is this functionality totally gone?  It was a very use feature.

• Question

Client Script not working in SOW

Hey all - I did read through some other posts but didn't find what I was looking for as I had already done those steps of troubleshooting. I am working on rescoping some of our work as our SOW was stood up quickly and before there was much in docs/su...

• Question