Is my current service structure aligned properly to the CSDM?

Hey everyone! After the post a couple weeks back about business applications and service instances, I have been trying to dig deeper into the conversations here and make sure I'm not misunderstanding anything else. That said, I am also trying to come...

• Question

How to translate sys_ux_list and sys_ux_list_category titles in Service Operations Workspace?

Hi,I'm trying to translate the SOW navigation labels "Major Incidents", "Assigned to your groups", and "Candidates" into Hebrew.I found the records in sys_ux_list and sys_ux_list_category, and tried translating via both sys_translated_text and sys_tr...

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Is it mandatory to select Purpose as Control Category in Smart Assessment Template for Control Att..

Is it mandatory to select Purpose as Control Category in Smart Assessment Template for Control Attestation so that we can see the Assessment template in Control Objective?I created new Assessment template category in scope: GRC: Policy and Compliance...

• Question

'External Users' is added to chat names in MI Workbench

When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this 

• Question

Everything You Need to Know About Password Policies in ServiceNow

  Platform Security · Authentication ServiceNow Password Policies — A Complete Guide for Admins Everything you need to know about configuring, applying, and customizing password policies on your ServiceNow instance — from out-of-the-box presets to ...

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• Platform Security

service bridge

Hi allIn servicenow we'll create account in provider instance and contact(from consumer side here we won't provide any credentials) after consumer registration how it is generating the magic login and after consumer clicking the magic link how it is ...

• Question

what is the difference between Form layout, form design and form builder

• Question

Send email button should redirect to case list page

Hi everyone,I have a requirement in CSM/FSM Configurable Workspace. When we create a new record using the Case Type Selector modal and click on Compose Email, after composing and sending the email, the page stays on the same screen. Because of this, ...

• Question

ServiceNow Best Practice for Service Account Naming Convention.

Hi Anyone, Can any one advise what is required to review and update the active service accounts in ServiceNow to align with the Client naming conventions : Basic standard mentioned below for reference: Let me know your thoughts on this. Generic Servi...

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Not able to get field "internal_type" from sys_dictionary" table via Postman.

Hi , from postman making a GET API call ,trying to get internal_type field from sys_dictionary table but we couldnt get it from response and as internal_type is referrencing to sys_glide_object table - we tried creating ACL on sys_glide_object table ...

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How to create a new option "Create child incident" in a workspace view

• Question

Partner Admin role functionality in CSM Servicenow

Hello, We have a user and I want to give him the partner role and want that he can raise the ticket (from the record producer) on anyone's behalf and can choose any account.  But when I tried to give me the partnerAdmin role I saw that he still can't...

• Question

Case Spotlight -Dashboard

The out-of-box case  Spotlight widgets in customer service manager are showing 'unexpected error' and not populating data even though the Spotlight group is executing successfully and records are visible in Spotlights tab—how can this be resolved wit...

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