ServiceNow Community

FSM - Delivery process

Hi all, There's an out of the box process in FSM to manage the asset delivery scenario?E.g. monitor to be delivered to a specific customer I found work orders, but they are used when a technician needs to go on site and repair/replace the asset (assi...

Question

New Button is not opening in Reliant Entities of Audit Workspace

There will be reliant entities and reliant entity types related list in audit workspace whenever control is common control.Upon clicking New on Related List , Entity Creation Record Page is not opening in the workspace , Upon clicking on Reliant Enti...

Question
Policy and Compliance Management

Catalog Item has 2 Approvals in flow when 1st Approved 2nd Approva generates then 1st Approval reset

For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why? it happens only in Prod and not on Dev and Test Environment

Question

Completing a request as an itil user does not reflect in the onboarding activity set state

Hello experts,We encountered an issue wherein when an itil user tried to close the request record created by an activity set in an onboarding request, it's does not get reflected in the activity set state.Even though the itil user already closed comp...

Question

Resolved! Global Text Search - How to search Asset Number

Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...

Question
Scripting and Coding

Calculate residual score using calculate inherent score for risk assessment

While configuring the RAM, for inherent assessment I chose product as the criteria, where inherent score=impact*likelihood. Now for residual assessment, I want to use the formula, 'residual score=calculated inherent score*control effectiveness'. But...

Question

Configure Most recent tasks in kb_view in Workspace

Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.

Question

Integrated Experience and Service Feedback (Employee Center Pro)

Academy Sessions   1. Refresher on Experience & Service Feedback - May 2025 session Live walk-through of end-user experience for feedback capability (Demo 17:00 – 21:40) Post-feedback loop (Demo 25:50 – 27:46) Live walk-through of admin experience ...

Article

I need to set re-direct password error page ($pwd_error) to password reset page ($pwd_reset)

Hi everyone,I’m working on a requirement to auto-register external users via a Record Producer (about NDA Generator).The Scenario:An internal user submits a Record Producer with an external user's email address.A Flow Designer flow triggers to regist...

Question

Privacy and Immutability of Attachments in Requests

Good morning, I have two questions about attachments handled in ServiceNow. Regarding privacy: I can restrict access to attachments. Not all attachments, so it can't be a general rule. There are certain Service Offerings that should have their attac...

Question
Request Management

Metric for part of a process

I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps. That is working fine.But I need to be able to report on when it spends time in ...

Question

Dynamic Topic Microsites & Rich Content Editor

Feature Demo Academy Session What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites For other feature deep-dives, refer to other top...

Article

Enhanced Requests Page Experience

Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...

Article

how to add a universal search option on the UI page so that when a search query is entered the searc

When a search query is entered, the search should happen on all the columns available on the customer or supplier charges tab depending on whichever is active and the rows below should refresh to show only the matched results.It should be an universa...

Question

Unable to see the RITM variables as a columns in report for ITIL users

Hello Everyone, I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not...

Question