ServiceNow Community

Q1 2026 Release Highlights for Risk and Resilience

Welcome to the Q1 Release for ServiceNow Risk and Resilience! This release delivers meaningful advances across AI governance, integrated risk management, privacy, third-party risk, and sustainability - all designed to help organizations manage comp...

Article

How to Setup your portal for Public Users?

There are many discussions/questions on how to setup different entities of Portal to be available for unauthenticated public users. This will help customers setup self-service options for public users who do not want to login to be able to access th...

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Customer Service Management
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Business service offering

Good day,We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:Business Application X = BAXApplication service = BAX ProdBusiness Service = Workforce Transportatio...

Question

Scheduled Job always running despite conditional check?

Hi,I have a report that I only want to run on the second Tuesday of each month. I have created a conditional script to check, and it returns the correct results when I run it in a background script. However when I setup the conditional script in the ...

Question

Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

Question

Configuring response sla only to the user whole location is UK

Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...

Question

How to Hide a Dashboard from the Home Page in Service Operations Workspace?

Hi folks,I have been trying unsuccessfully to hide a duplicate dashboard from the Service Operations Workspace home page. However, some users still have this dashboard set as their default home page dashboard.First, I tried to disable the PAR Dashboa...

Question

cloud provisioning and governance turn on aws vm action

I need to setup an action that i can call that can turn on and off aws machine. we currently have a workflow that broken. because the action it was calling no longer work. was told by ServiceNow that i need to set this up via cloud provisioning and...

Question

SImple query - PA Migration Center - Migration Activation

I had a simple query community,We are migrating the dashboards: I was wondering, do we need to do this manually on each instance? (We are currently doing it on a lower instance) or is the change carried over an UpdateSet? Thank you for your time!

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Dashboard
Dashboard to PA
Migration
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Performance Analytics
Platform Analytics Migration tool

Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

Updated March 11, 2026 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued b...

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Analytics and Reports
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool
Reporting

Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

Question

Auto assignment of sn_cmdb_user for CMDB Workspace

How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...

Question

Resolved! Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

Question

Is "Create an OAuth API endpoint for external clients" deprecated?

When I go to create a new entry in the Application Registry, the info I've received from the vendor indicates to select ""Create an OAuth API endpoint for external clients". However that selection shows with (Deprecated UI) appended in front of it. ...

Question

Predicitve Intelligence

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

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