ServiceNow Community

When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.

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Create multiple RITM's at once in Service Portal using list of emails

Is there a way to create multiple RITM's under one REQ at once in Service Portal using a list of emails.Please note that we have 'Enable also request for' in the Requested For variable and that is allowing us to submit multiple RITM's at once however...

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Translate a new field on the portail servicneow

hello,I have a problem that involves the translation of a new field(Type of KB) for the knowledge base table on the portal, the field stayed in English even though we added to their label on the field configuration a French version to translate it in...

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User has not recieved the email in outlook but Outbox/Email table log shows the user in TO recipient

Explaination -Issue- (Note this is happening with one particular user only)Work Notes section shows the email entry which is sent and that shows the two users in TO recipient. User A, User BEmail log - sys_email table or outbox table shows the log in...

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why related list is not shwoing?

Hi All, I have created a Related list by using "relationships" and this i given applies to table as"project" but when i open the project table records then these new related list is not showing what is the reasonn for it ? Regards,Shabbir Shaik

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IRM Risk Assessment -Questions not visible -

I am not able to see the questions/factor for Inherent and Residual assessments for some Risk Assessments. I can only see the scoring section. I am not able to see Impact and likelihood sections.

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Promoted Topics Order

Is it possible to display "Show me everything" first and only then Promoted Topics?

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FW inbound Email is not getting attached to Case although it has same ref tag

Detailed descriptionWhen we forward any email using FW instead of reply (RE) it is creating new case instead of attaching. We see inbound action Update Case via Reply for EaaI for Reply email which is using flow designer for further processing and cr...

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Resolved! Custom Discovery Schedule with a Condition Script

The "Run" choices we have when setting up a Discovery Schedule are: DailyWeeklyMonthlyPeriodicallyOnceOn Demand We would have to create multiple schedules in order to run a Discovery every weekday or just weekends. Or do we? It may not be obviou...

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Discovery
Service Mapping

SNPI - Plan your project

Hi Guys, I'm trying to complete my task from ServiceNow Platform Implementation On Demand - SNPI - Explore Now Create (Content)I could downloaded the XML according throught the guidance, however when I click to upload it into the platfrom, the uplo...

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URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

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Need help to combine 2 arrays if one of them is empty or variable being used in array does not exist

I have a variable set attached to 1 catalog item and there is flow designer that is integrated with othe 3rd party for 2 catalog items. i have variable which might have value for that variable set sometime but sometime it might be empty. so the code ...

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SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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if the user is created RITM Record in sc_req_item table and Assignment Group members only should al

Hi,I have one Requirement,if the user is created RITM Record in sc_req_item table and Assignment Group members only should allow to edit the Variables check box.Assignment Group dont have any role. I have tried client script on table level and client...

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Resolved! How to use script include function in report

script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...

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