ServiceNow Community

PDI : NLU: Some features may not be available because the connection to NLU Service is not available

I have Vancouver version & all NLU plugins are enabled and when I click on NLU workbench > Models, it shows the error "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the ...

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Run the Scheduled based on some condition dont want to use scheduled script excution.

I need to run the scheduled based on some condition if the condition match run the scheduled and i dont want to use the scheduled script script excution .

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Emails from notspam@example.com are now flagged as SPAM

Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...

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Resolved! Convert Idea to Task - add other task options

Hi, On the Idea Form there is the option to 'Create Task' which gives the option to 'Convert an Idea to task'. The options available are either Demand or Project. Is there a way to add other options to that drop-down - e.g. Incident/Service Enhance...

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Project Portfolio Management

Business Application to Business Application relationships

Can you tell me all the Business Application to Business Application relationships and what they are used for? I am seeing "References" and "Interfaced By".

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Metrics for Platform analytics per user execution of reports and dashboards

Has anyone found a solution from legacy metrics that could be run of per user id of reports and executions per table and use date with report name and dashboard name?This is not able to be done with new Platform Analytics in this detail from legacy r...

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CSDM in Action: Business Service Impact Mapping

Understanding the ripple effect of an infrastructure failure is critical in modern IT operations. With ServiceNow’s Common Service Data Model (CSDM), we can connect the dots — from a failing CI to the business service that feels the impact. Use Case...

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Open Sidebar Tab in UI Builder workspace using Field decorator on the record field.

Hello community, I have a requirement and i have followed couple of articles for information and were usefull upto an extent.Requirement :On Incident table i have Location field and i have added Ux Field decorator with Client script to set client st...

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Formula indicator giving wrong value

Hi Team ,below formula is giving yearly data , but we would required monthly data if ({{PPM - Number of Closed Projects / By year SUM +}} != 0 ) {([[PPM - Number of On-Time Delivered Projects / By year SUM +]] / {{PPM - Number of Closed Projects / By...

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Demystifying REST API Access Policies: What You Need to Know (Part 1)

If you've ever wondered how to control who can access your APIs and under what conditions, this blog is for you. We'll walk you through REST API Access Policies — what they are, why you need them, and how to configure them effectively. This blog co...

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Styling Table Cells in Workspace View

Hello everyone, We have a requirement to highlight certain cell values that are empty in a given table: The requirement is that we want the workflow cells to have a background color of red when it is empty in the Workspace view. I see that something...

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Setup CMDB Health Dashboard

I have a requirement to set up the CMDB Health Dashboard to ensure accurate data is reflected in the Completeness, Correctness, and Compliance tabs. I would appreciate assistance from someone with prior experience in implementing and configuring this...

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Virtual Agent Lite version(integrated with MS Teams)

In the Virtual Agent Lite version(integrated with MS Teams), can one clarify on :• any documentation available for the internal search/logic used by the Lite Virtual Agent• How KBA and catalogue suggestions are prioritized• if the Virtual Agent Lite ...

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How to limit the work items to an Agent

Hi All,We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5 Incidents per ...

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app is not uploading to studio

Hi, We have created app with sys_app_<sysid>.xml under repo/src/main/..../scope folder. But when i try to import app from source control on studio , it is generating error : "Repository does not contain an Apllication file to import". I am trying to...

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