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Vaishnavi | 4× ServiceNow MVP 2026 | My Community Power 🚀

From curiosity to community impact, this ServiceNow journey has been built on learning, sharing, and growing every single day. Hi, I’m Vaishnavi, a 4× ServiceNow MVP, 1× Rising Star, Medium contributor, and YouTube broadcast speaker with 5 years...

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ServiceNow Impact

Resolved! Can we enable AI Agent for Now Assist Panel ?

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

Question

Make changes in variable set client script so it does not affect other catalog items

I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...

Question

Virtual Agent OOTB case conversation not working when user is not admin ie. create case

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...

Question

external AI agent

I need some guidence with external AI agent with Agent2Agent protocol I have created an agent and configured it as external in SN following this: https://www.servicenow.com/docs/r/zurich/intelligent-experiences/create-a2a-agent.html I can see Service...

Question

Records are present in CMDB but in AMDB Table.

How does the records ae actually populating from CMDB to AMDB table.We could see some records are present in CMDB table but not in AMDB table.

Question

Zero Touch Service Desk Agent

I am looking for a documentation with regards to Zero Touch Service Desk Agent does anyone has it or have configured it ? Would be really happy if someone can share your insights on it

Question

How to create the knowledge Article template to include custom dynamic header and footer.

I want to create custom knowledge article Template for including custom header and footer, header and footer should be dynamic, in header I want company logo and Article Number and in footer I want update Information and author information which shou...

Question

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

Question

Resolved! How to make fields mandatory on Change New State without moving to Assess

Hi all,Our requirement is make fields- implementation plan, back out plan, schedule dates mandatory on NEW state. Currently, these fields become mandatory when we click on "Request for Approval" button. My requirement is make these fiedls mandatory a...

Question

Less screen. More signal: How AI is changing what accessibility looks like in the enterprise.

There’s a pattern that shows up over and over in the history of assistive technology: A feature gets built for people at the edge of a use case — folks who can’t use a keyboard, can’t read small text, can’t navigate a complex interface the way it was...

Article

How to show RTIM Variables on SC tasks

How to show RTIM Variables on SC tasks Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!

Question

Resolved! Compose Email option for the Interaction record in SOW gives the 'To' field blank.

We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but wh...

Question

Knowledge feedback table data exporting

HiWhen I try to export the kb_feedback table data, it does not download all the records — only random records are downloaded. When I split the data and export the last three months, it works fine. But I am unable to download all the data at once, eve...

Question

Solution: How to Dynamically Refresh Reference Fields in Catalog Items (Service Portal + Native UI)

Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...

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