ServiceNow Community

How to search the ServiceNow Documentation site like a pro

When you're looking for answers quickly, knowing how to search effectively can save you time and effort. Here's a guide to help you navigate the ServiceNow documentation site with precision and confidence. Set Your Search Scope To narrow your resul...

Article

Topic translation is not happening for Polish language

I am trying to do translation topic translation for Polish language in virtual agent. For other languages its happening but for Polish its giving me below error. I have installed I18N: Polish, also under language table and Virtual agent Polish lang...

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Virtual Agent

Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

Question
Service Operations Workspace

Unique key violation during ATF suite test

Context:Suite was copied from the OOB Problem management suite and modified for our environment. The suite test ran in the DEV environment but not the TEST environment. Each test began with the insertion of a user and a group. Description of the prob...

Question

How to make variable in MRVS hide/visible based on dropdown variable outside of MRVS in catalog item

I have requirement to make a variable in MRVS to be hidden based on a selection in a drop down field which is outside of MRVS in a catalog item. How can I achieve this?

Question

Group approvals in Servicenow ATF

Hi, I have a requirement to implement Group approval in ATF for RITM. After manager approval, the RITM has to be approved by group. I am not much familiar with scripting. Could anyone help me how to implement in ATF Thank youRajeshwari H P

Question

Expense lines created for time logged directly against a project record are zero

We are using Rate Models to determine rates when users log time. When users log time against Project Tasks, the rates are automatically determined and the "amount" field on the associated expense line is automatically populated. However when users ...

Question

Catlog item

If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain

Question

Regarding chat blinking icon style configuration

Hello, I have a chat blinking icon style configured on Number field on Task table (which we don't want to modify as its linked to many other things in our instance).Its value is like: It's visible only to the assigned to user of the record when the r...

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Servicenow

How to know deleted records

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Vancouver SNUG

The Vancouver ServiceNow User Group (SNUG) is back in Vancouver on Oct 1 — and it’s the perfect chance to connect with other local customers, share ideas, and learn what’s working. There’s also a hands-on pre-SNUG workshop - AI Agent Administration W...

Event

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

【Hackathon25】AI Agentの実行時のレコード更新処理中に、エラー【すべてのフィールドを更新するためのアクセスが拒否されました】が発生する

ハッカソン用に払い出されたインスタンスにて、AI Agentを実行しています。AI Agentで、更新操作が処理されている途中で、以下のエラーが発生いたしました。「すべてのフィールドを更新するためのアクセスが拒否されました」エラーの原因や解決策についてご存知の方がいらっしゃいましたら、ご教示いただけますと幸いです。ラベル:HackathonJapan

Question

Employee Center Quick Link Image Scaling

Hi All - We are in the midst of deploying ECP and setting up a few quick links as test cases however the images are not properly responsive and do not scale well / at all when the browser window size is changed (also when viewed on mobile). Any sugge...

Question

load balancer discovery

Hi all, we are doing a PoC for load balancer discovery. here is the response we got from our server team when we asked for a target device. "The datacenter nginx clusters are linux boxes that run a service.Azure nginx loadbalancers are PaaS objects t...

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