ServiceNow Community

Usage of "Attachment" variable for Incident Record Producers

I have added an "Attachment" type variable to a Record producer form that is used for raising Incidents. However, when a user adds an attachment via this variable it is not shown on the generated Incident. This seems to be because the "table name" fi...

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Report drilldown in standard dashboards - keep the drilldown on graphs but provide see all results

If I create a basic report on say the Case [sn_customerservice_case] table, group by Assigned To and show as a bar graph - this works perfectly fine with regard to clicking on a bar within the graph or even a stacked section within a single bar and ...

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Notification should trigger for aging incidents

Hello Folks,Notifications should trigger to assigned user for open incidents if the incident reaches to 30th day, 60th day and 90th from the creation of incident. Can someone help to achieve this. I'm new to scripting.

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ThousandEyes Alert Integration - Impacted Services Not Populating

Environment: ServiceNow (Yokohama) Issue: We have ThousandEyes integrated with ServiceNow Event Management. We are using a subflow to populate the impacted services on the alert, but it is returning blank values. Current Flow:ThousandEyes → Event Ru...

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Event Management

Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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How to add the dropdown in report

how to add these two dropdown field in report .

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Configure Gear Wheel in "My Lists" in the Service Operations Workspace

Hello! I have a mission to delete the option "Save" from the options here, and put the "Save" option near to the Edit in the same design. I tried to find the right tables, to edit UI Builder .. Nothing helps.. Can please someone give me a solution...

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How to filter Opened For and Subject For in HR Agent Workspace Case Creation

In HR Agent Workspace, there is no filter or condition for Opened For and Subject For fields, how can we add a condition here that it should only display users with HR Profile.

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widget failing and cross scope issues

Hi I'm cloned the OOTB jny_journey widget in journey design scope after implementing that widget I'm facing some errors.Execute operation on script include 'hr_TicketPageConfigUtil' from scope 'Journey designer' was denied. The application 'Journey d...

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Need to make Rich Text label as Mandatory

Need to make Rich Text label as Mandatory in the catalog item and user uploads the file via Add an attachment , then mandatory mark should be removed. I know this can be done OOB, but i just wanted to know if there is any way to do this,

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Resolved! Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

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Report showing users who ahve ordered more than once of the same catalog item

Hi Community,I'm trying to run a report that shows users who have ordered more than one of the same catalog item but it doesnt seem to be giving me the required results.Here is the report im trying to run but cannot seem to get the (count > 1 to work...

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MS TEAMS Topics

We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just ...

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Changing Approver on Existing Approval

Trying to find out the correct procedure to change the user/approver on an existing Approval Request. In the below,example, Erica is the current approver. But she is not correct, a diffferent user needs to be choosen. Also (as some searches said cha...

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Change model transition with new custom state not reflecting

I have created a new state choice in change management in order to have it in specific for emergency changes. Since we use change models, I configured it to the change model transitions. But when I create a change and do state transition, the newly c...

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