ServiceNow Community

HR Case is getting Auto Closed

Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...

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HR case is getting auto-closed when created from record prodcer

Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...

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Automate software reclamation in SAM

The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles. The idea would be to create a scheduled job that checks all filtered candidates in t...

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Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

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I have catalog item and 6 levels of approvals get generated

I have catalog item and 6 levels of approvals get generated throughout its life cycle and when any approval is rejected, I observed duplicate emails for rejection are going on RITM (email: Task Approval rejected) where as only 1 notification exist an...

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Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

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How to hide the New button in the Teams related list for non-admin users on Service/Service Offering

Hello Community, On the Service and Service Offering records, there is an OOTB related list called Teams. In this Teams related list, the New (and Edit) buttons behave as follows:• For admin users, the New and Edit buttons are visible and records can...

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adding script tags in workspaces (SOW, HR agent workspace...etc) and native view

I intend to use google analytics to track how users interact with my application. To do so, i would need to add a script tag into the head HTML element (refer to below). I managed to do so in the employee centre (by adding the script tag in the theme...

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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(Article 2_TM) My cheat sheet on Data Foundation (CMDB & CSDM)

My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...

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CHEKING FOR INACTIVE GROUP FOR MAINTANCE TABLES

WHEN THE END USER SELECTS ACTION TYPE AS INACTIVE THE SELECTED GROUP HAS TO CHECK IN THE 5 MAINTENANCE TABLES FOR THE GROUP AND IF SELECTED GROUP HAS STILL HAVE SOME ACTIVE RECORDS THEN IT SHOULD AN ALERT LIKE(" the user first to remove the routings"...

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Resolved! Standard Change Templetes.

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...

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How to detect keywords from email and set category and subcat in inbound email action in Incident?

Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...

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Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table

Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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