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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Ramya V Specialist Adding More Details to Record Cards in the Mobile App Adding More Details to Record Cards in the Mobile AppS... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online QLD ServiceNow Enthusiasts - October 2025 Hosted by HenryDo 7 Oct, 2025 12:30 AM PDT Event Details Online Live on ServiceNow: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 7 Oct, 2025 01:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for ITOM AIOps Hosted by Lolita Honkpo 7 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich release for ITOM AIOps Hosted by Lolita Honkpo 7 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Get Started with Security Operations Applications Hosted by Lolita Honkpo 7 Oct, 2025 08:00 AM PDT Event Details Online October Speed Networking! (EMEA-friendly time) Hosted by Anisa Chaudry 7 Oct, 2025 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Shodan integration no longer working

Hi, We have noticed that the Shodan integration no longer works.It would seem that the API has changed; both in address & format This has been passed on to both Shodan & ServiceNow.However, our clients are still faced with an issue. Anyone else facin...

  • Question

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

  • Question

Issues accessing ServiceNow University (clock)

I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're issue is you are seeing only a clock (like the attached image), please try one of the following:   A different browserPrivate/incognito modeClearing yo...

  • Question

Recovering mycertificate after losing access to my company email

I no longer have the login credentials for my old company profile (matia.dippolito@accenture.com) as I have left the company. I am therefore unable to retrieve my latest updated CSA certificate (credential number 171014675). How can I obtain my certi...

  • Question

Normalized data services

Hi All, We have company records on the core_company table and we have identified there are true duplicates and also for a few company records we dont even have the Hash Value generated. 1. How to generate the Hash Values for the records without runni...

  • Question

Way to Export Flow Views showing Tasks, approvals, etc.

Happy Friday everyone! Totally random question asked by my Service Desk Manager today so putting this out here in the slim hope I can get an answer. He is looking to create 3 levels of Service Desk itil groups and then he would like all the tasks tha...

  • Question

Platform Analytics Task

Hi All, Task validation is getting failed even after performing the attached step's. I need to know if i am missing anything. 

  • Question

Project Task Percent Complete -- Manual Entry

Received a request from some project managers to have the ability to update the percent complete for project tasks.  Has anyone set this up, and if so, can you share your approach. Have concerns about shifting all calculations from Automatic to Manua...

  • Question
  • Project Portfolio Management

Impersonate a user via API?

Hello all,  I want to write an integration with ServiceNow for a third party webapp. They want to display the tickets of the actual user (same username here and there, auth via LDAP) in the third party webapp.  The way I imagined this is that I eithe...

  • Question

I cannot see a custom field in frontend but it is present in backend

Issue:I created a new reference field (threat_hunting_id referencing to Threat Hunting Table) on the sn_si_incident table. The field is visible to me (as an admin) on both the frontend form and backend (Form Design). However, for other users without ...

  • Question

On Submit validation in Catalog Item

Hi Community, I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new...

  • Question

New button not visible on incident task table

Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.

  • Question

service catalog issues

When I submitted the request, I saw that it was approved automatically without the flow’s approval step being triggered. In the request comments, the message “Request automatically approved for total price <= $1000” appears. I discovered there was an...

  • Question
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