Understanding where the "From" address is populated when composing an email from a Case

Hi everyone,I am trying to understand where the "From" address is being populated when using the Compose Email function from within a Case record (see screenshot attached).From what I can see, I am assuming this is coming from the Case Default Email ...

• Question

ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

• Question

Service Operations Workspace Changing Default Landing Dashboard

As an admin, I have gotten a lot of requests that people don't want the "Overview" dashboard to default to be the dashboard that opens when they open the Service Operations Workspace. Is there a way for a user to change what dashboard loads on the ho...

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Check if date falls under schedule for specific timezone

Hi Community, I need help with the code to check if date falls under schedule for specific timezone.I am using isInSchedule() method, for some reason its not giving correct output, I have used this several times in past not sure why its giving me har...

• Question

Mobile App: Change position of function

Hi, i want to change position of some functions in mobile app.So if i click on the 3 dots:   It opens like this:But i want to change it so it opens like this: Does somebody knows, how to change the behavior and the function will be shown on the botto...

• Question
• Mobile app configuration
• Now Mobile

Making a checklist available in offline mode

Hello, I have a checklist for fulfillers on incident forms.On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).I tried to ...

• Question
• Mobile Agent
• mobile app builder
• Zurich

unable to run query builder, when running it shows problem running query

• Question

March 6th 2026 First Friday's Recording

Main Topic ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Impact Customer Meetup Deck here [technical difficulties with the recording] :March 6th First Friday's Dec...

• Article

How to Trigger Alerts/Incidents for Overseas User Logins in ServiceNow

Hi ServiceNow Community,I am looking for advice on implementing a solution in ServiceNow (Zurich release)  to monitor and respond to user logins from overseas locations. Specifically, I would like to:Detect when a user logs into our ServiceNow instan...

• Question

Q1 Philly SNUG Meeting. First of 2026

Hello Team, Is it too late to say Happy New Year?? After coming back from the ServiceNow SKO last month, I am jazzed to hear what everyone if focusing on in 2026.  Do we have plans from the team on scheduling our first SNUG meeting for 2026?  Locatio...

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Enable Automated KB Generation in ServiceNow with AI Capabilities

Hello everyone,Looking for help with the following Automated KB generation-a. Towards the completion of any INC, there should be a KB article that gets created automatically with all the details from worknotes summarized by AIb. Upon a new INC creati...

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Unable to download and use the resource material

I’m unable to download the files in a suitable type. And consequently unable to use it in the exercises of a module. I need to accomplish this exercises to understand better the operation. 

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Understanding Performance Analytics' "Type Score" Widgets

Hello!  I need help understanding the information displayed by a "type score" widget.  The attached screenshot shows white triangles and two additional sections for dates & percentages.  Can someone explain what are they and their relationship?

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