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Community activity

CMDB - CI Proposed Change

I have a request to enforce certain mandatory CI Relationships when submitting a proposed change for a CI.  For example, our Servers require a relationship to an Application Service.  I am not sure how this can be enabled using CI Class Manager, Sugg...

  • Question

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

  • Question

Problem approval field updating absurdly

Hello experts,In our client instanceWe have approval and rejection notifications configured on problem, based on Approval field(inherited from task)the problem is, when anyone approves the approval, system behaves absurdly and sets values as first re...

  • Question

String field that auto populate with Barcode

Hi,I need to create a field of type String on the incident table that will be read only.After the user create an incident, this field needs to be auto populate with the sys id of the incident but it should be a barcode that can be scanned. the scanni...

  • Question

update Records based on click on Hyperlink

Hi All, I am having field which has having external Link . Requirement is when ever user click that link it should trigger some script to update records in table. Not sure how I can do that as per my understanding client script will not work here. Le...

  • Question

On-call scheduling

Morning all  I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...

  • Question

Virtual Agent User Input File Picker [Paris]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A frequently asked question concerning Virtual Agent: How to upload any type of file within a chat with the Virtual Agent. So far, this was limited to using ...

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