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Normalization Service Guided Setup - update reference qualifier

In normalization services guided set up there is a step which update the company field reference across the system. However it skips any customized references and out-of-the-box reference qualifiers which are not empty. In my instance there are more...

Question

microsoft form data send through email in servicenow

I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to...

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delta exam

Hello Team,I completed my CSA and CAD certifications using my personal email ID.However, my Now Learning portal access is currently associated with a different email ID (college email). Due to this email mismatch, my certifications are not getting li...

Question

deltal exam

Hello Team,My ServiceNow Learning Portal email ID and my Web / certification email ID are different.Because of this mismatch, my CSA/CAD certifications are not getting linked properly, and the Delta exam notification is not visible in my Learning Por...

Question

Page variant condition

Hi All. I'm approaching UI Builder. I create a variant page starting from an existing workspace. I need to show the variant page based on custom condition, but in the variant page condition I can only use table and/or sysId, while I need to set the v...

Question

Configure Security Rules

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want all fields to be set as read only after a change is closed. Create...

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Incident Management

Line chart report with standard calendar and per week showing Monday as start date

Hi team, I have created a Line chart report , with standard calendar and per week . By default report showing Monday as start date. Do we have any option to change the day, Friday instead of Monday? Please help. Regards,Saranya

Question

'Upgrade Agent' in Agent Client Collector is not working

Hi team, We have successfully installed ACC, and able to fetch all the details though ACC. But 'Upgrade Agent' button in ACC is not working and showing below error. "Agent upgrade Failed. Check output: ACC service must be running with account with a...

Question

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

Article
project workspace

Resolved! What does ServiceNow count in Integration Hub transactions?

What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...

Question
IntegrationHub

How to update image in message HTML in notification

Hi, I need to update image in notifications which is used in multiple notifications.If I am trying to update below screen I can see.But, I found the image source is from images table, there I am updated the image so that it will update all places whe...

Question

Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

Question

In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

Question

Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

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