ServiceNow Community

Indoor Mapping for Mobile Agent

Hello,I am currently working with Mobile Agent for WSD Case Management.My client wants a launcher tab for the map view of the building, and then select the floors dynamically. Does anyone know if it is possible to enable it OOO for Mobile Agent?Thank...

Question

Advanced manifest file configuration for Microsoft Word add-in for ServiceNow contracts

Are you configuring the Microsoft Word add-in for ServiceNow contracts and need to support using the add-in with SSO-enabled instances or connecting to multiple instances from the add-in? Here’s how to configure your manifest file for these scenarios...

Article

Reassignment counter increased by 2 for single change in assignment group

In my ServiceNow instance Reassignment counter is getting increased by 2 for single change of assignment group. This is an intermittent issue. As per ServiceNow support this is occurring due to custom "Save" button on form. Following is the condition...

Question

UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace

Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...

Question

To Customize Color of Progress Bar in UI Builder

We have a requirement to change the progress bar color to yellow in UI Builder. However, yellow is not available as an out-of-the-box style option. Is it possible to apply a custom yellow color to the progress bar using the Style configuration?

Question

Record producer is not generating a record.

I have placed logs inside the record producer script and all the messages are logged. No error is shown and no record is generated on the target table.

Question

Linking Webassessor and ServiceNow Learning Accounts

Under my learning training platform not seeing the preferences to add the mail id. When I click on my learning link i go to ServiceNow University.

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https://developer.servicenow.com is down

It shows a blank page!!!

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https://developer.servicenow.com is down

It shows blank page

Question

After updating the indexed search, how soon it will take effect?

After updating the indexed search, how soon it will take effect? Thanks.

Question

Issues with Developer and PDI

Is anyone having issues accessing either their PDI or https://developer.servicenow.com/?I am unable to even log into the developer site.I have a blank screen When I access my PDI it is hibernating and when I select "sign in" I am taken back to the b...

Question

The mandatory date field was successfully saved after entering an invalid date

At the dictionary level, “Mandatory = true” is set.The user entered an invalid date format on the form (e.g., 2025/13/99, a space, or half-width symbols).After pressing the standard Save button, the record was successfully saved with the field left b...

Question

Want to create a landing page for incidents same as change when click on Create New

I have two types of incidentsone is Normal oneand second one is for someother typewhen i click on create new incidents i want a landing page same as change where we can selecr standard and Normal change.Is it possible to doplease let me know the solu...

Question

How to do one time clean up of the asset tags mapped to retired CIs ?

Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...

Question

Resolved! Uninstalling Service Portal User Criterial Support Plugin

Hello Community, We have the "Service Portal User Criteria Support" plugin installed in our instance. Due to a configuration conflict with another plugin (Alumni Center), we need to uninstall and reinstall the "Service Portal User Criteria Support" p...

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