ServiceNow Community

In HR task need to auto populate "opened for" field in place of "Assigned to"

Hi everyone, In HR task need to auto populate "opened for" field in place of "Assigned to". How can I achieve this?

Question

Unable to install SAM Foundation (com.snc.sams) on PDI - from Manage Instance page and Applications

Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...

Question

APM

One organisation I know maps of its applications to application owners, and creates rankings in terms of business criticality for each application; this information is then stored in the CMDB. Does anyone see this as a useful exercise, if so in what...

Question

How to write prompts in Prompt editor?

I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...

Question

How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

Question

Asset Loaner plugin - com.glideapp.asset_loaner - is this a Legacy plugin?

Hello,I noticed this plugin Asset Loaner plugin com.glideapp.asset_loaner on the list of plugins under ITSM on our prod environmentI do not see this plugin available on our subproduction environments , or my PDI.Does anyone know if this is a legacy p...

Question

Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is Blue R...

Question

Resolved! Intune Servicegraph connector - issue in determining full OS name

We are pulling in data from Intune via the servicegraph connector including OS name 'Windows' and OS version '10.0.19044.1826' and we were getting the full Windows version populated e.g. Windows 10 Enterprise, however how we are only getting 'Windows...

Question

Resolved! Sending a high importance email from Email Client

Hi Team,I have a Requirement to Send a high-importance email from an Email Client ThanksRamji

Question

Resolved! In the email client how can I let the user set the "Importance" flag?

My ServiceDesk staff have the need to indicate that some questions that they send are urgent.The messages are sent via the email client.Is there a way to expose this function to them?

Question
Scripting and Coding
User Interface (UI)

Prevent duplicate records in sys_user_grmember

In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...

Question

Resolved! New Change catalog on Zurich

Wondering if someone can assist. I have noticed that on a Zurich PDI it shows a different landing page than my instances when clicking new change. Am i missing a property or plugin? Would like to have the same show on my instances. Believe the new la...

Question

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

Question

Third-Party Risk Management (TPRM) Smart Assessment Engine (SAE) Migration Tips

Migrating to the Smart Assessment Engine (SAE) in Third-Party Risk Management (TPRM) is an important step toward modernizing your assessment workflows. This guide walks you through who can perform the migration, what to expect after enabling SAE, and...

blog

The ServiceNow Architect’s Guide to a Successful Implementation (People, Process, Technology)

Rushing a ServiceNow rollout without structure creates fragmented dots, inconsistent workflows, and poor adoption. You see this when teams deploy features before aligning people, process, and technology. The result is a platform that looks busy but d...

Article
Architect