ServiceNow Community

vCenter Discovery - Get custom attributes in vSphere

Hi,Our organization is looking to bring all VMs that are managed in vSphere into our CMDB. For data consistency we have created custom attributes in vSphere to normalize the information no matter what kind of VM we are looking at. We would like to br...

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マスクしたカタログ変数を特定グループにのみ表示する方法

サービスポータル上でパスワードと対応グループを入力して、要求アイテム上ではパスワードをマスク表示させるのですが、この時、対応グループにのみパスワードが表示されるようにしたいです。※ほかのグループにはマスク表示のまま何か方法はありますでしょうか？

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Resolved! Best way to SLA set up for multiple Incident assignment

Hello Experts,Need some guidance how best to set up SLA for Incidents. I know it is customer specific what the business need but our customer needs assistance .The goal would be ultimately to have reports - met SLA or not (actually which vendor was r...

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HTML widget change for dropdown

I need two fields dependency on widget, like country and stateCountry: United kingdom, Europe and United States.States: United kingdom: 1 stateEurope: 4 statesUnited States: 19 states when "country" is selected as US then "state" must show 19 options...

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Flow does not fire with snc_read_only role

Hi I created catalog item which grants snc_read_only role. Second one needs to remove role( user can request it) . I set below properties and user can create ritm while having snc_read_only but flow is not fired. How to fix it( i tested and when snr_...

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PDF Generation

Hello Team, Can we generate the PDF of the record eg. incident when the ticket is closed? It should automatically get attached to the respective incident Thank youSunil

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Is it possible to configure global search to open records in new window

Hello,we're dealing with issue in Project Workspace, that when new project is opened from global search, its added into the one window next to already opened one. This confuses users, since they are working with 2 different records.Im thinking it sho...

Question

Next to the datetime fields we are displaying the current logged in user time zone details but its

Hi All,Good Day. We have the functionality we need to show the time zone details of the current logged user next to the date & time fields, to achieve this we have implemented one UI Macro as suggested by SNOW HI Team and this macro were added to the...

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Architect

How to add attachments to a form?

Hi,Can someone show me the Steps on "How to add attachment(s) to a form?"?The catalog item form has an Update button which when clicked brings up the File Manager "Open" dialog where you can choose the folder and file to attach to the form. Thank you...

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Configure NA Icon on Employee Center to only display for specific groups of users

We have enable NA chat on Employee Center and the chat icon appears by default to all users in EC. We would like to restrict access to the Now Assist in EC for a specific group of users in phase 1. Is there a way to do this OOB or via customization?...

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Subflow Error retrieving outputs

Has anyone encountered an issue where Subflow A calls Subflow B, but an error occurs when retrieving the outputs? In my case, Subflow A triggers Subflow B, which contains a custom API action to generate a link. The execution in Subflow B runs success...

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Mapping group members to groups form SCIM Microsoft Entra provisioning

Hi, We are doing user and group provisioning from Microsoft Entra(formerly known as Azure Active Directory) to ServiceNow with SCIM. So we have configured and is able to get users and groups to ServiceNow but we are not able to add group members adde...

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Composite Record Producer

Step by Step to make Composite record Producer

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Reports

Hi, In a report i need to set the colors for the state in stacked by, but im not getting where can i edit to change the colors. Can someone help me out with how can i edit this.

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