ServiceNow Community

User not able to create (sys_template) records.

Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...

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Smartsheet direct integration

Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...

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Restricting patient data visibility by HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

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Controlling patient data visibility based on HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

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Learning paths courses on the Developer website are connected in ascending order?

Greetings everyone, I have started learning on the official Now Learning platform, but my current question is regarding the Developer Program and it's website's contents. Basically, when I start the "New to ServiceNow" learning path, it contains 14 c...

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

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Resolved! Migrating Agile 2.0 data to Enterprise Agile Planning

Migrating from Agile 2.0 to Enterprise Agile Planning (EAP) in ServiceNow to aimed at aligning Agile execution with enterprise-level planning and delivery.

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Workspaces date fields

Anybody seen date fields behave differently in Workspaces? Upgraded to Yokohama, and now clicking into an empty date field always pops up the Calendar and auto populates the current date into the field. Prior to the upgrade clicking into the empty da...

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Unable to create records using Basic Class Reference Source as Identification Attribute with ETL

My organization is starting up CMDB and IT Asset Management, so we're looking into using IntegrationHub ETL to start pulling in data from our various data sources. As a proof of concept I'm trying to load Computers [cmdb_ci_comptuer] along with their...

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Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

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New certified CSA

Dear Community,I was just certified as a Snow System Admin. I would like to get some advice on how to increase my chances of securing a job as a System Admin. I have been a SNow fulfiller for over 08 months. Do I need additional trainings?Any recomme...

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

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Copy attachment from one instance to different instance

Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you

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Time Sheet Portal - Hover/Tool Tips

Our users are seeing tooltips on most of the elements on the page that don't go away automatically as expected.If the mouse is moved over multiple elements on the page, the tooltip is displayed but doesn't dismiss when another cell is hovered. This ...

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