ServiceNow Community

Load Data staging table wired field creation during load

Hi All, I have created an import tbl with the Load Data process. When I now load a csv file the date loads fine but it creates a wired new string column in the staging table with some characters and the first column name for which a field already exi...

Question

Want to create report in which Prioroity upgrades, State changes visible

I need all the a report for incident data for Moderate and High Priority Incidents (Priroity levels - 1 2 and 3)that are Resolved for some queues.The data I am interested is the field changes e.g. Prioroity upgrades, State changes etc. the Incident[I...

Question

AI Control Tower: Not able to initiate Impact Assessment

I am not able to start the Impact Assessment after selecting 'Take Assessment' from the task. Does anyone know what role is necessary for taking assessments? I currently have the 'sn_ai_asset_mgmt.ai_asset_owner' assigned to my AI Product Owner. What...

Question

SAM license consumption allocation for single SSO with multiiple AD Groups

In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distinct license costs to each product accordingly.

Question

how to create variable which displays Price (always US Dollars)

Hi,Please advise to create variable for catalog item which is always show US dollar currency.This variable value comes from the table software table annual cost (customized field). Thanks.

Question

Knowledge base are not visible on SOW for KBs created from Incident

on SOW for resolved incident when we try to create KB the Knowledge base are empty but on native view we are able to select Knowledge basePlugins Installed : com.snc.incident.knowledge

Question

Business Rule does not abort State advancement

I have a BR to require an attachment, however it is not preventing the State from progressing. (function executeRule(current, previous) {// Only enforce when moving to Screeningif (current.state == '3' && previous.state != '3') {var att = new GlideR...

Question

メニューから☆をクリックしても「お気に入り」に登録ができない

こんにちは非adminユーザーが、メニューから☆をクリックしても「お気に入り」に登録ができない事象が発生しており、原因がわからず困っております。皆様のアドバイスを頂ければと思います。・Yokohama 利用・統一ナビゲーションメニュー sys_polaris_menu_config テーブルで、新しくメニュー(Menu1)を作成。・Allメニューはadminロールしか見えないように制限をかけた。 Menu1 にはロール制限をかけていない・Menu1を使って、Adminロールを持つユーザーも、そ...

Question

How to recreate table or form from existing form and table ??

How to recreate table or form from existing form and table ?? How to duplicate table or form from existing form and table ??

Question
Recreate-duplicate table & form

Report in HRSD

In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on. The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...

Question

Related list (RITMs add to related list)

I have configured the related list to a custom table for RITMs but in that custom table I have found all RITMs from service catlouge but I need only perticular custom table related RITMs only. Applies to table - custom table name (i have given) Queri...

Question

Resolved! How to disable Service Channels in Workspace if presence state not joined? (Advanced Work Assignment)

Hi together, We want to start with Advanced Work Assignment soon and have different Presence States and Service Channels for this. For example: Presence State AvailableAnd below that the Service Channels: Requests-A, Requests-B and Requests-C The pro...

Question
Advanced Work Assignment
Agent Workspace
Customer Service Management

Enabling multiple RAM for one entity class

Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...

Question

Resolved! How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide

For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...

Question

Does Servicenow support Schema on read feature

Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...

Question