ServiceNow Community

Where to configure participant recommendations for MS Teams conference calls in SOW

Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...

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TCP connections for windows servers is not populating

Hi AllNot able to pull the TCP connection for windows server discovery.for some servers it is getting populated.I am getiing info messege in discovery logs "sensor script for Windows - Active Connections has no payload data to process"Windows -ADM l...

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Rich text formatting not coming in post translation in chinese language

Hello Team, I'm facing an issue with rich text in the record producer. We provided the source code format for the rich text, but during translation the exact source code format is not preserved. Even when we input the source code directly, it doesn’t...

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Next Experience ServiceNow CLI Install Failure

Hello All, I am trying to install ServiceNow CLI in my local MAC terminal . I used these commands: node -v (v22.21.1)npm -v (8.5.5)npm install @Servicenow/cli -g The installation succeeds throwing some warnings but when I hit snc --version then i...

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Update the notification text color on ESC Portal

Hi,We have made few customizations to the ESC portal header, which impacting the notification bell icon on the portal, OOB bell icon color is white and we customized our header background color to white which conflicting.I have cloned the OOB bell ic...

Question

Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

Question

Error: Tenable for ITSM plugin

The connection is setup and returning a 200 code. I have used their code to return the json for a specific chunk outside of ServiceNow, but it's failing inside ServiceNow. This specific piece always fails - https://cloud.tenable.com/vulns/export/{exp...

Question

Resolved! Help creating report or dashboard using javascript created today at or before 8:30am?

Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...

Question

Hide fields on ServiceNow Mobile App when Short Description is empty

Hi everyone,I am new to the ServiceNow Mobile App and currently working on a requirement.I want to hide the Description and Assigned to fields only on the ServiceNow Mobile App when the Short Description field is empty.As soon as Short Description ha...

Question

Who is using Business Continuity Management  (BCM) for Disaster Recovery planning and testing?

We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.

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BCM
disaster recovery
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Multiple Printers in the Environment are showing up as duplicates of each other.

I have Several Printers that are showing up in the De-duplication Dashboard. They have the same Name, But Different IP addresses and Serial Numbers. I have attached my Identification Rule as well as my Related Entries. I am newer to CMDB and any he...

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Data Acquisition
Data Health Tools

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Best Practices
Instance Configuration
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Upgrades and Patches

Event Field mapping script

Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...

Question

Pass file as input to a Subflow

I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?

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