Reporting on Knowledge articles with accessibility issues in Zurich

slowry
Giga Contributor

Question:
We are using ServiceNow Zurich without Now Assist. Is there an out-of-box report, list, dashboard, or field that can identify Knowledge articles with accessibility issues without opening each article and running the Accessibility Checker individually?

Our goal is to provide Knowledge owners and governance teams with a report showing which articles require accessibility remediation. If this is not available out of the box in Zurich, what is the recommended approach for creating this type of reporting?

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @slowry 

 

No . there is no OOB report/dashboard available in the ServiceNow Zurich release /other release that can identify Knowledge articles with accessibility checker .

 

It needs to review individually (Accessibility checker in the toolbar )

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti