ServiceNow Community

Adding ProxyAddresses in Active directory Distribution List using ADV2 Spoke.

Hi i am trying to add proxyAddresses when to Distribution List when creating them using powershell script and using them in the ADv2 spoke "Create group" action. but unfortunately, this fails with "Server rejected the client credentails" error. the ...

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How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM? I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

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Looking for insights on running a workshop for Now Assist for ITSM

I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...

Question

Visible Task category field based on Assignment group type

Hi Everyone,I have one requirement on Catalog task Form.Assignment group is there and it is reference type and having the groups are Workforce Management-APAC, Workforce Management-US, Workforce Management-EU and there is another field is Task Catego...

Question

Limit visibility of an article field

Good Afternoon, I am hoping to pick the brains of the collective. We would like to add a field on our knowledge article templates called "Internal Handling". Its a field that teams can use to put instructions for our Technical teams and Service Desk...

Question

change

When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...

Question

Now Virtual Agent

Today, i cannot interact with Now Virtual Agent in Copilot.

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on submit client script is not working

Hi All, onsubmit client script is not working function onSubmit() { var gr = g_form.getValue('action'); if (gr === 'sharing') { alert('Chandan Patra'); return false; // Prevents form submission } return true; // Allows form submi...

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Need help to call function by passing parameter in UI Action

Hi Team, We are trying to use the pop functionality within the Workspace Client Script section in UI action.When we click on UI Action the pop up will be shown, but after selecting the value in pop using g_modal.showFrame method, we are unable to pa...

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servcie now studio facing issue

Hi All, I am triyng to create custom application with scope option in servcie now studio facing issue, Kindly check the screenshot tell the issue on this.

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Applying 'Employee notification template' to Notifications that already use a template

We're currently moving from /sp to /esc and are doing a review of email notifications. We want to apply the 'Employee notification template' to as many Notifications as possible to be consistent in branding and make things look nicer. Something I've ...

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Resolved! Tables extended from the Account table cannot be set as Contact Accounts

I created a table that extends from the Accounts table.I was unable to register the data from the extended table as an account in Contacts. What do you think could be the cause? Thank you in advance.

Question

Only specifics users cannot see the work_notes in the Risk Mitigation form

We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...

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Resolved! Query about Flow Designer Approval

Is there a way to do approval sequence in Flow Designer.Example: Approver 1, Approver 2.Once request is submitted, it will ask for Approver 1. Then if Approver 1 approved, it will move to the next approver which is Approver 2.

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Achieving Zero Service Desk

A zero service desk aims to eliminate manual ticket handling by support agents, leverage AI and automation for self-service, request fulfillment, and issue resolution. It also needs detect and fixing issues before users notice. Agentic AI refers to ...

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