ServiceNow Community

How to add filter for field type Document ID

Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...

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I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...

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I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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Mastering CI Classification and Reclassification in ServiceNow CMDB

IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...

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Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

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ServiceNow Exchange: Security Operations Applications Office Hours

Office Hours provides you with an opportunity to drop in and chat with members of the ServiceNow Security Operations product team. Join us live to get your questions answered and learn from others about SecOps applications, implementation and best...

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ServiceNow Exchange: Q4リリースでのITOM AIOpsの新機能

25'Q4のストアリリースにおける、ITOM AIOpsの最新機能を一挙に解説します。イベント管理を始めとするAIOpsコア機能はもちろん、ヘルスログアナリティクス(HLA)、AIエージェント、サービスリライアビリティ(SRM)、サービスオブザーバビリティ、合成モニタリング（外形監視）など、トピックが満載です！ライブセッションでは、弊社製品マネージャに直接質問することができます。今すぐご登録を！

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ServiceNow <-> Figma Collaboration

Hola Community, ServiceNow and Figma recently collaborated with each other and things got interesting. I was recently reading about their vision and it genuinely impresses me.The stakeholders would be designing their requirements in Figma( which ...

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ServiceNow Exchange: ITOMヴィジビリティとクラウドアクセラレートの25’Q4リリースの新機能

25’Q4リリースにおける、ITOMヴィジビリティの各コンポーネント、AIOps LEAP、クラウド管理などの新機能を一挙に説明いたします。それらの機能は、どのようにIT運用の可視化を高め、プロアクティブなサービス管理を支援できるかを御理解いただけると同時に、ライブセッションでは、弊社製品管理の者と直接やり取りしたり、質問をしたりできます。今すぐご登録を！

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We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.

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Service Mapping

Hello Team,I am new to Service Mapping and Discovery and currently working on a Service Mapping POC.Discovery and the MID Server are already in place. Apart from this, I would like guidance on what information and prerequisites I should ask from the ...

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New Udemy Course Launch: ServiceNow Admin & Developer – Real-World, End-to-End Training

Hola ServiceNow Community, I’m excited to share that I’ve launched a new Udemy course on ServiceNow Admin & Developer fundamentals, built completely around real-world scenarios rather than isolated features. What makes this course different? Inst...

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Scripting and Coding

ServiceNow Exchange: Digital End-User Experience Office Hours (AMS)

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live attendance encouraged! ...

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ServiceNow Exchange: Digital End-User Experience Office Hours (EMEA)

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live attendance encouraged! Se...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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