ServiceNow Community

How to Configure/Specify the Fields Returned by an AI Agent Search Retrieval Tool

I am using AI Agent Studio to develop an AI Agent. Under the Create and manage menu of AI Agent Studio, I've defined the specialty, and in the Add tools and information section, I have added a Search Retrieval Tool as shown in the first screen shot. ...

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How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

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Issue Type ID not populating

Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...

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Rising star nominations

When will rising star nominations begin for december month?Always they are conducted twice a month. Right?

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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Data Visualizations ONLY load if user has elevated access

Good afternoon,I just migrated (non-prod instance) to Platform Analytics/Data Visualization. The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with t...

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Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

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Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

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In Platform analytics

Catalog Item Catalog Client Script not working as expected.

Hi,I’m working on a catalog item for new headsets. The wired headset is priced at $20.00, and the wireless headset is priced at $100.00. (I’ve attached two screenshots for reference.) The form includes a field intended to display the total cost based...

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How to prevent Alert Management Rule from running multiple times and updating duplicate work notes?

Hi All, I’m working on a requirement in ServiceNow Event Management (EM Alerts) and facing an issue with multiple executions of the same sunflow.Requirement:A Alert Management Rule is triggered when an EM Alert is created or updated.Based on Dynatra...

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Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

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Bussiness Application Mapping

hello team, how do I haver a dashboard report or diagram that shows me Bussiness Applications and its relationships bussiness applicationbussiness serviceapplicationtechnology service appreciate the community help.

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Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses. Our license usage is not functioning properly for these two products. All the usage is being applied to either t...

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Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report? We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

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The following fields contain errors: Resolution code

Hello Community,I wanted to share a quick fix for a blocking issue I discovered in Problem Management within the Service Operations Workspace (SOW) after upgrading to the Yokohama release (specifically glide-yokohama-12-18-2024__patch7-hotfix2b-10-2...

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