ServiceNow Community

How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...

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Now Assist skill

I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...

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Issue in Order Guide - Two Step Checkbox (Portal view)

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working ...

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Allow Project Managers to Edit Confirmed/Allocated Hours in Resource Workbench (Project Workspace)

Hi everyone,I’m looking for some guidance around enabling users with the project_manager role to edit the Confirmed/Allocated (Conf/Alloc) column within the Resources tab in Project Workspace (Planning Console / Resource Workbench).I understand that ...

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Project Portfolio Management

ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

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CMDB and HAM

Hi team, We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this...

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Resolved! How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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Can Now Assist automatically start a topic in VA?

Hi everyone, We would like to make use of the Now Assist ITSM and its LLM-related functionalities in the VA. In our current VA build, we have a couple of topics that are presented to the user as tiles as part of the initial greeting, including a topi...

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Virtual Agent

Amending an Image field via flow

We have a requirement to be able to set an image field on a table to a certain image, which is to be done via a workflow. We're struggling to figure out how to actually get it to set the image. We've uploaded an image to the Images (db_image) table a...

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to complete CIS data foundations, CSA is mandate to complete eve though I already completed CSA

Hi All,I have an voucher for CIS DISCO which will expire this month.When Trying to register for this exam, it is asking to complete the CIS - Data foundations as mandate.While learning on the CIS - Data foundations course, it is asking me to take the...

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Resolved! How to show average time of 2 variables (date type) of a Catalog Form in a Report?

Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...

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Resolved! Platform analytics

Hello Community,Is there a way to create / generate a report or metrics to know how many users have actually opened/ utilised the platform analytics dashboard . Could it be possible to generate a pivot model , where for a certain platform analytics d...

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Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

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Resolved! Eligible for Refresh

How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?

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ServiceNow LDAP “Browse” equivalent via script: lookup by Distinguished Name and return sAMAccountNa

Hi all,In LDAP Server we can use Browse to enter a DN (example: uid=einstein,dc=example,dc=com) and see the attribute names/values. I need to use the same functionality from a script—specifically, a Background Script—to search a user by DN and return...

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