ServiceNow Community

Resolved! Smart assessment questions showing as Skipped for conditionally visible questions

I have configured the smart assessment template and there are several conditionally visible questions on my assessment form. One issue i noticed is, these conditional questions are shown as Skipped ( as shown in the screenshot) when the conditions ar...

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Catalog not visible in PDI

Hi Everyone, I was trying to setup the SOM module on my PDI. I have installed all the necessary plugins and have also loaded the demo data. But when I create a quote I am not able to see anything in the catalog tab, although the line items are visib...

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Cloud Management plugin activation failure

Hi all, the installation of the Cloud Management plugin failed in my Personal Developer Instance. I got an email the installation was cancelled. It said to report the issue here. OK, what happens next to get this plugin installed? Am I even in...

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Maintenance scheduled list view need to visible in calender view in zurich version

Hi I have tried in Maintenance scheduled list view in calender view but i didn't find anything, so I have created report using cmn_schedule_span this table but there i have only few fileds created and updated i didn't find scheduled date like when t...

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Change Management

ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...

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Catalog task update

Hi everyone,I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.What I have:Flow t...

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How to Import Data in Bulk into ServiceNow - CSDM

Hello everyone, I recently implemented CSDM in my ServiceNow instance.We have Business Capabilities, Business Processes, Business Applications, Information Objects, Service Instances, Applications, Technology Management Services, Technology Managemen...

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Agile Test Management (ATM) - Story /Backlog Planning

I have created Themes, Epics and Stories using ATM, however I want to use the stories in Backlog planning and I am seeing no easy way to take them from my triage board and add them into my Personal backlog. I have reviewed a lot of information that a...

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AVR: Submit Buttom Disclaimer change not working on Workspace for Pen testing assess request form

Hi Community Team,We are working on the Pen testing request form (sn_vul_pen_test_assessment_request) hosted on the pen testing workspace. There is a submit button on workspace which shows a disclaimer, we are looking to customize the text for the di...

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Resolved! Service Request Management - Resolved Status and Reopen Service Request

Need help with following questions: -- Can we create "Resolved" status in Service Request Management the way we have it for Incident Management.- If "Resolved" status is possible then can the service request be auto closed after 3 business days.- If ...

Question

Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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Getting Created date in the drop down of reference qualifier

We are filtering distribution channel and plant reference variable based on sales organization value. And showing the unique values in the drop down. Drop down records are coming correctly but i am getting the Created date instead of distribution cha...

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Catalog Item: Show variable value in email only for selected Line of Business

Hi All,I am working on a Catalog Item in ServiceNow and need some help with displaying catalog variable values correctly in an email notification.Requirement:I have a Catalog Item with the following variables:Line of Business (Select Box): Enterprise...

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How to set a redirect from from one service portal to another service portal?

Hi team, I’m trying to redirect our current Service Portal to another portal (Employee Center). What is the recommended way to set this up in ServiceNow?I’ve looked into using Page Route Maps, but it seems like those only apply to specific pages with...

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Resolved! I want to display detailed information on my request screen.

I want to display the contents of the catalog item input form on the request screen.By default, this screen displays variable information, but is it possible to customize the displayed content? Some information is not displayed, but I haven't made ...

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