ServiceNow Community

Ownership for TRM Requests

When submitting a TRM (Technology Reference Model) Product Request we have implemented a workflow that goes to the Enterprise Architecture Team for review and approval. We are looking to implement a federated model, meaning Enterprise Architecture ta...

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Contractor Groups Not Visible in Dispatcher Workspace (FSM) in Xanadu/Yokohama Releases

Hi Community,In ServiceNow FSM, up to the Washington release, contractor groups were visible in the Groups section when selecting a dispatch group under "Type of Group". However, in the Xanadu and Yokohama releases, contractor groups no longer appear...

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Export a CI list as excel/ pdf and attach to a catalog task

I need such a workflow:When a catalog task is generated, it needs to get a list of CIs which are managed by/ owned by the target user (a variable in our catalog item). The list could be in excel/ pdf format to attach to the task.Then, a notification ...

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formal process within CDS for CSAT Management for the survey responses received for Incidents.

Very Satisfied Response NotificationWhen a survey response is marked as "Very Satisfied", a notification should be triggered and sent to both the Service Owner and the Group Manager.General Notification RequirementNotifications must be sent to the Se...

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Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is Blue R...

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Remove HTML tags from Report

Hi community, I have a report on dashboard for which HTML tags are visible for html column. Is there a way to remove those tags so that only plain text is displayed.

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ITSM eBook

Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get acce...

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Manually testing of SAM

Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA

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Risk Assessment for change

I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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Name Correction Request for ServiceNow Partner Learning Account

I received a learning account from a ServiceNow partner company, but it was created using my informal name instead of the name on my National ID.I currently cannot change my name in the account settings.How can I request to correct my name?Am I allow...

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Domain separation not applied to newly created PAR Dashboards in Yokohama

Hello,I’m currently using PAR Dashboards in a Yokohama version environment.In our domain-separated instance, we’ve encountered an issue related to dashboard visibility control.Issue:Some dashboards are visible to users in other domains.However, this ...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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What should a QA know about ServiceNow cloning? Common interview questions?

Hi everyone,I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.Could anyone share:What clone-related questions are usually asked in interviews?What key p...

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Assign to me button on incident sow form

i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...

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