ServiceNow Community

How to Change the Topic of a Virtual Agent

Please tell me how to change the topic for the Virtual Agent.We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.When a conversation starts, you can select a topic, but I would like to know how to change the ...

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How to perform restricted domain Web Search

I am trying to use web search tool in skill, but i want to access only specific sites like Servicenow community and some other. I tried using using a Skill like web search and populating sites and domain field in it, but it didn't worked out. Any pos...

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hide a knowledge base

Hey folks. How do I hide one kb from non-logged-in users? I've tried user criteria and advanced codes, but it all fails. I can hide articles from guests, but I want to hide the whole kb because the user experience is a bit bumpy. Thanks rob

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hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

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Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...

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UI Action visibility

There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?

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Resolved! How can i switch to Servicenow Native UI from App engine studio?

I created a PDI and its redirecting me to app engine studio whenever i login, i want to work on the native ui , so how can i see that ? I have the admin role too

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prevent redirection of catalog item to backend view

Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...

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How to Move Watch List to Middle panel with Comments section in SOW

Hello,I have requirement to add/move watchlist section in middle in SOW.I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.Does anyone have a...

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Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

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Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

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Create Report & Dashboard for trigger logic processed in Decision table based on Intake form inputs?

Hi,I’m working on a use case where "Programs" (stored in a custom table) are triggered based on Record Producer intake variables. Current design:Users submit a Record Producer (Intake Form)Intake variables are evaluated using a Decision TableBased on...

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Subject: How to Update PDF Attachment in Knowledge Article & Keep Same URL/Link?

Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...

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Unable to See Pending approval task on esc portal

Hi EveryoneFacing one issue In my Development Instance i am unable see Pending approval my task on esc portal.Does anyone know how to resolve this Issue ? I am expecting like this

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Location field dont want to display hierarchical Value

How to resolve this issue in servicenow - There is one catalog item "Sotware request" in that there is one field "Office Location" pulled from the CMS Location table are deeply nested and often longCurrently, the dropdown does not handle these well ...

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