Community Levels: How Are User Levels Determined?

Hi everyone, I’ve noticed something interesting about the ranking system in the ServiceNow Community and wanted to get some clarity on how user levels are actually determined. When comparing two community profiles, I saw that a user with a very high ...

• Question

Error creating a notification.

Hello everyone, Currently in our instance there are some items of multi SC_Task type, which I have seen are evaluated at the notification level through this code: var reqItemSysId = current.request_item.sys_id; var variables = {}; var itemOptions = ...

• Question

how popular topic widget is able to open the emp_taxonomy_topic page

Hi All, While working on one custom widget, which show all catalog items Connected to Topics. I see while we click on Popular Topic, It is table us to "emp_taxonomy_topic" page. But in the Widget, nothing is directing to this page.can someone help me...

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How to configure AIOps in ServiceNow Event Management?

Hello, Currently configuring ServiceNow Event Management. Need help with what are the prerequisites to configure AIOps in ServiceNow event management. Thank you...

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• Event Management

SNPI - Import CMDB Data

I'm trying to complete the SN Platform Implementation.  In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import].  When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...

• Question

Show Live data on Servicenow report

 Hi everyone,I’m working on a requirement where I need to display Year-to-Date (YTD) values in a ServiceNow report, based on fiscal months. Here’s the scenario:Whenever a new record is created in my custom table, an RPN value gets calculated. Using t...

• Question

Tables

I am looking for sample applications to get more hands-on experience.I'm interested in starting some beginner-friendly projects that involves Creation of groups, Roles, User, and Tables.Are there any other ideas how to find a ServiceNow project to ha...

• Question

How to close GlideDialogWindow

Cannot close the dialog created by the UI action.ui action onClick:function onClick() { var sysId = g_form.getUniqueValue(); console.log("=== Notification Dialog Initialization ==="); console.log("Incident sys_id: " + sysId); if (g_...

• Question

setupMFA

HI,  am arjun new to servicenow while creation of PDI account for servicenow with new mail keep on asking setupMFA(multiple author authentication) for logging into acount  for everytime its bit complicated for me instead  of just user and password pa...

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ServiceNow AI & Agentic AI Kickoff | Where and How to Start

• Question

Unable to access sys_script table via API using custom role (403 Forbidden)

Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and ...

• Question

CTA Exam Prep Advice on Real Scenario

 I’m currently on my journey to prepare for the ServiceNow CTA exam and have been exploring multiple study resources, including whitepapers, documentation, and hands-on practice in my instance. Recently, I started using CertsMatrix to practice scenar...

• Question

Send HR document templates to employee without agent involvement

When employee requests for HR letters like(visa letter) the document to be sent to employee without any HR agent involvement and the document to be attached and sent to employee's email.The document attached should not get stored in sys_attachment ta...

• Question

Platform Analytics Task

Hi Everyone, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve followed the task instructions and recreated the dashboard and chart to match the example image at the end of the task severally....

• Question