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Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Registration for now[dev]26 is open! Whether you've been on the platform for years or you're shipping your first app, now[dev] is a two-day event for the people who write the code and make the build calls. Join us Nov. 4-5 in San Jose - learn more by clicking below! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request
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Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online WORLD FORUM is coming to New York September 10th!! Register today! Hosted by tracyo_brien 10 Sep, 2026 05:00 AM PDT Event Details In person ServiceNow World Forum - New York City Hosted by HollyHorton 10 Sep, 2026 05:00 AM PDT Event Details In person Build Agent Workshop - Atlanta Hosted by Carrie Lea 10 Sep, 2026 06:00 AM PDT Event Details Online Federal Tech Talk: Clarity, Control, Compliance. Meeting Federal Mandates with ServiceNow and Armis Hosted by Mayleen Fitzcha 10 Sep, 2026 10:00 AM PDT Event Details In person Customer Success Reception -- Free Registration Open to All Hosted by RoxanneZ 10 Sep, 2026 02:00 PM PDT Event Details In person Office Hours Live with Frances Frei — Communicating with Data (APAC) Hosted by jasminecole 11 Sep, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

New ServiceNow Site for NYC SNUG events

 The RSVP details are up for the upcoming event on September 9th in NYC.   Do join the new SNUG page to keep abreast for all the going on https://www.servicenow.com/community/usergroups/new-york-city-snug/    

  • Question

Updating CMDB CI Class Hierarchy

We have an older installation of ServiceNow.  I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure.  Has anyone else had to do an update / reset with the structure ...

  • Question

Aligning on business case and KPI Metrics

To track and measure project value, define clear KPIs and metrics that show progress against expected ROI. This involves identifying the key business metrics that drive outcomes, estimating their financial value, and validating the selected KPIs with...

  • Question

Managing after sprint is complete in CWM

After a sprint is complete, currently our process is to keep the story on the sprint and associate the sprint with a change or story -> release with a change. (I am trying to get our organization back to the normal way of doing things). When I view t...

  • Question

Is anyone else struggling with Resource Workspace?

We have been using classic ServiceNow Resource Management for years and are now preparing to migrate to Resource Workspace. While we understand and appreciate the simplified allocation process, we are struggling to see how Resource Workspace supports...

  • Question

Raising the importance of Knowledge

In a company of more than 1,000 employees, i am the only one whose sole focus is knowledge. I create new articles that help end users resolve technical issues when I find topics that require them. However, I wrote more than 1,000 articles in the past...

  • Question

Resolved! Record Producer instead of a Catalog Item

Hi everyone,I'm new to ServiceNow and I'm learning by building a custom application rather than only following tutorials.So far, I've learned the basics of Incident, Change, Knowledge Management, CMDB, and recently started working on Service Request ...

  • Question

SOW Default List in Workspace

 Hi everyone. I'm trying to add a custom "All" list under Catalog Tasks in Service Operations Workspace. I located the configuration under Default - SOW and the Catalog Tasks UX List Category. I created the new list by opening the existing Assigned t...

  • Question

High Latency on ServiceNow Incident Calls (/api/now/table/incident)

Hi All,We are experiencing performance issues with calls to the ServiceNow Table API:POST /api/now/table/incidentWe have noticed that a significant number of requests are taking more than 20 seconds to complete, with some requests reaching 27 seconds...

  • Question

How to check from which Datacenter my instance is hosted

There are multiple ways to check the data location of your ServiceNow instance.   1. Go to /stats.do on your instance   2. Please check for "Connected to cluster node:"   3. You should see something like this - app130067.gva201.service-now.com:instan...

  • Article

Lists and Filters​ task

 Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?If I ...

  • Question

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

  • Question

Why your install failed in Application Manager...and how to fix it

If your install failed in Application Manager, you're likely closer to a fix than it feels. Between the two pre-flight checks and the seven causes below, this article covers the scenarios that account for the majority of failures, each one with a dir...

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