ServiceNow Community

Hide Add Task Button on Project Workspace

Hi There, is there any way we can hide Add Task button on project workspace. I tried to hide it but its not present in declarative action/ui action or anywhere else.

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Simple List Visualization automatically defaults to Active records in Task table

Does anyone know if there is a way to stop the simple list from using the task table as its default table. This table can be quite large with many active records in it. It would make sense for it to default to no table or a smaller table so that th...

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Create a custom skill to analyze record and field label ACL for granting access

Hello Guys, I have a requirement to create a custom skill that will be able to analyze all the record and field label ACL (roles, condition and script inside the ACL) for a particular table and create a summary for granting access. I create a skill w...

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Employee Center Advanced Portal Navigation analytics - click count?

Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?

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Change the time zone to trigger the notification

In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are created in a sin...

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Can you use an event parameter in a Provider Notification?

I'd like to include a user name that is passed in the notification event parameter 2 in the content provider notification Message field. I've tried to use ${event.parm2} but it isn't recognized. We can write mail scripts to generate custom Email noti...

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How to add items under overview tab in employee portal profile page

In the employee portal profile page, 'overview' tab is there. Under the overview tab, only 'About' is shown. I want to add 'team', 'my contacts' etc. How can I achieve this

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Migrating operational data PROD A→PROD B without clone. what is the best method?

Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...

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change management

Duplicate CTASK is being created in change request not able to find please guide.

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Add Interactive filters for reports in Portal

Hi ,I want to add interactive filters to the reports in the portal. We already have reports available, but now we’d like to enhance them with interactive filtering options. Is there any existing widget available for this, or would it require customiz...

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Customer Service Portals

Wait for condition timeout

Hi All, We’ve encountered a case where we need to implement a 'Wait for Condition' on the stage field being set to 'Awaiting Delivery', along with a timeout of 5 hours. If the condition isn’t met within that time, the flow should continue along a dif...

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External content connector on service portal

Hello,I am trying to configure External content connector plugin on my instance to use it for integrating Servicenow with sharepoint. I have referred the official documentation by servicenow for the configuration.Business Purpose : To enable enhanced...

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Business Rule split logic recalculating incorrectly on insert and update

Hi,I have two Business Rules — one for Insert and another for Update — that handle splitting values across multiple related records.The issue is as follows:When I insert the first record, the split works correctly.When I insert the second record, the...

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SLA operates Based on the Location

Hi Experts I have the requirement veena is in Mumbai location, she has holiday on 02-10-2025, Rani is in Bangalore location she do not have the holiday on 02-10-2025, when incident ticket is assigned to Rani SLA should be run. when ticket is assigned...

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Override reference qualifier to call script include is not giving proper result

Hi All,I am trying to display the assignment group values based on Assignedto field value in change request. If Assigned to is empty i need to show all the available groups of type itil. The issue is, I used log statements in script include and obser...

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