ServiceNow Community

SAM-Active rights is greater than purchased rights

Hi All, For some of the entitlements the active rights is greater than purchased rights.Does anyone know how this is happening. RegardsVengadesh

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Asset Audit | Handheld Scanner

Is it possible to use a handheld scanner to do an asset audit in HAMPro? (Zebra, etc)

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Moving Existing Field from Incident to Task Table

Hi All,I need some guidance on a design decision regarding field creation across the Task hierarchy.Currently, we have a custom field “ teams Link” created on the Incident table which is being used to paste meeting URLs.Now, there is a new requireme...

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PID

I am not seeing any of the governance (risk assessment) in my PID. Do anyone know if I am missing anything?

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SCTASK Assigned To field showing inconsistent behavior

We are seeing inconsistent behavior in the “Assigned to” field for SCTASK. - Some group members are not visible in the field- Group manager (without ITIL role) can be assigned- In some cases, users without ITIL role and not managers are also selectab...

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Task: Create Credentials

I tried to create a credential for Windows Credentials Type as per the task, but authentication is not working. Additionally, I couldn't access the MID Server using the URL. I tried all possible solutions. Let me know if anyone else has faced this is...

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Need to add delay in script include

Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207 in my sc...

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Clarity on CSDM recommended relation between Business application and business process!!

ServiceNow CSDM 5 has following note:Business Application has a reference to Business Process. As of CSDM 5, the singular reference toBusiness Process is considered legacy and not recommended for use. Other options exist that allow for aone-to-many r...

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License Question

Does opening a form in workspace consume license.Requirement: User will create incident from Work Order. The issue is that if somebody works on EAM workspace, they will not have CSM license. So will opening a incident form consume license?

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Resolved! Converting an UI action to show some popup with warning to be shown after click on 'Cancel'UI action

Hello Team, This UI action is not working in workspace. It is only working in Native UI. Do we need to explicitly add any code in the workspace part. When clicked in the workspace, it is not doing anything. @

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In SOW workspace , List is not visible after cloning

Hello,In SOW , i have copy List Bundle SNC, it was working fine , but after cloning from PROD to lower instance , when i am opening List, error is showing "cannot read property sys_id from null". I have attached scrrenshot, does anyone has any idea ...

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Salesforce Spoke causes error when I just tried to call "Lookup All Accounts"

Hi,I am just trying to create and test a workflow of just having an action with Salesforce Spoke : Lookup All Accounts.But it causes an error as attached capture and the error is "Failed to iterate on data stream: com.glide.transform.transformer.exce...

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Resolved! Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...

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schedule job

I have a piece of development work here is the context:DescriptionAs an administrator I want to ensure ‘Scheduled’ change records automatically move to ‘Implement’ when Planned Start Date is reached during a ServiceNow upgradeAcceptance CriteriaDurin...

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sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

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