ServiceNow Community

Creating UI Actions that ask for confirmation

If you've ever wanted to make a UI Action that has a confirmation message, this video is for you. I needed to create one of these recently for a team that needed the ability to "sweep" the project tasks from a project before launch. But since sweepi...

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What is the purpose of the Auto Update flag in the Store Application table sys_store_app_auto_update

This flag has been there since 2015. I can't find any documentation on it nor is it editable from the form or the list view.

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CMDB Data Manager State CI

Hello Everyone, Can CMDB Data Manager policies be used to manage or retire stale CIs?If yes, what are the recommended filter conditions when using Policy Type = Retire?Looking for guidance on best practices.Thanks

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Data Foundations

Encrypting attachments using "Column Level Encryption"

OverviewColumn Level Encryption (also known as CLE) is a free plugin that has been out there for many years, although it has transitioned from a simple plugin that allowed to link contexts to roles to a much more mature plugin that even allows to con...

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Automatically Encrypting Attachments through Business Rule. (Encryption Support)

Hi, I've been implementing the Encryption Support Plugin in our instance and it is working as expected. The requirement is that the encryption should be mandatory. I've researched around this and gotten to this post: Is there a way to make the encryp...

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Instance Configuration
Scripting and Coding

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

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Flow Designer...send email vs notification

Hi All. I need to create either an email or a notification within Flow Designer. I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer. What I wan...

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Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

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Related Search Results Not Displaying in CSM Configurable Workspace Case Form

Hello Community, I am working on CSM Configurable Workspace with the Case form. In the standard platform view, when I type a keyword (e.g., “support”) in the Short Description field, the Related Search Results section automatically displays relevant ...

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How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

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Handling Overloaded Serial Numbers in Discovery and IRE

We’re in the early stages of an ITOM Visibility rollout and have run into a question about how Discovery and the Identification & Reconciliation Engine (IRE) handle overloaded serial numbers.In our environment, there are several Known Overloaded Seri...

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How to get List UI Action for Activity Stream into a workspace record list?

I noticed that within a list view, there's this nice activity stream button that shows you the activity of every record in your query. I was wondering if there is a way to get this on a workspace record list header. If what I'm reading online is righ...

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Resolved! Create Custom Zero Copy Connector

I cannot find any documentation on how to create a custom zero copy connector. For example, if want a zero copy table to get data from Amazon S3 (for which there are no primary or community connectors available as far as I can see). I am using S3 as ...

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how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

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