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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online October Speed Networking! (APAC-friendly time) Hosted by Anisa Chaudry 7 Oct, 2025 04:30 PM PDT Event Details Online Live on ServiceNow: [JPN] What's New in the Zurich release for ITOM AIOps Hosted by Lolita Honkpo 7 Oct, 2025 06:00 PM PDT Event Details Online Live on ServiceNow: [APAC] Get Started With Security Operations Applications Hosted by Lolita Honkpo 7 Oct, 2025 09:00 PM PDT Event Details Online Live on ServiceNow: Now Support and what it can do for you (APAC) Hosted by Abigail Lavadia 7 Oct, 2025 09:00 PM PDT Event Details Online Webinar Series: CRM for the AI Era - Episode 1 - Overcome the Customer Relationship Meltdown Hosted by Maria Reyes 8 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: From Hype to Hands-On: How to Build and Launch AI Agents That Actually Work Hosted by Lolita Honkpo 8 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

  • Question

Post Incident Review Tasks

Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...

  • Question

How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM?  I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

  • Question

Customizing CAB Workbench drop down items

 I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...

  • Question

Looking for insights on running a workshop for Now Assist for ITSM

I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...

  • Question

Resolved! Get User Details In SDK Custom UI Page

I've been trying to find a way to access the logged in user's details from a custom UI Page made in React using the ServiceNow SDK v4.0.2. The only examples given have been using fetch requests to tables using the token retrieved from g_ck for authen...

  • Question

Register Now for the 2025 Utah SNUG!

Hello SNUG Members!   We hope you will attend the upcoming 2025 Utah SNUG event! We are very excited that the SNUG meeting will be hosted by our customer, Adobe! Local SNUG meetings are one of the best ways to meet and collaborate with other ServiceN...

  • blog

ATF and the Art of not boiling the ocean

Automated Testing Framework'ATF' is servicenow' native testing tool. Need to load a form and check a field is mandatory?Check a submission successfully writes to the database?Need test evidence and screenshots for your CAB submission? It’s got you co...

  • blog
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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