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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] Get started with IT Operations Management Hosted by Lolita Honkpo 10 Sep, 2025 10:00 PM PDT Event Details Online Integrated Asset & Portfolio Management Workshop Hosted by Brandie 11 Sep, 2025 07:00 AM PDT Event Details Online SNUG Event @XXXLutz (In Person) Hosted by Andreea Obreja 15 Sep, 2025 12:30 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online ServiceNow San Francisco SNUG and Optional Pre-SNUG Workshop on September 15th! Hosted by Alison Thornton 15 Sep, 2025 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! NPS score calculation

Hi ,I'm trying to understand how the asmt_nps_result table gets updated. After some investigation, I found that the Survey Core Util script include contains a calculateNPS function, which seems relevant. However, I haven’t been able to trace the exac...

  • Question

Help with ACL

Hi Team, I have created one custom role, and I want to provide read and write access to this role for all tables in servicenow. I have created scripted rest api. In Default ACL, I am using custom ACL:Type: REST_endpointOperation: excuteApplication: C...

  • Question

UI Builder - Control visibility of 'Side navigation' Pages

In this article, we will see how to restrict the visibility of Side navigation in Workspace:     The name of the Side navigation pages are:     Requirement(s): Home should be visible to all.List should be visible to users either with 'itil' or 'adm...

  • Article

duration field type

Hi,I have to make a setup to measure how long the incident was on hold.so i came up with creating a field with duration type to make it run only when the state of the incident is on hold.I have created the field but did not know how to start it and h...

  • Question

Authority Document

We have a requirement to have a workflow to check applicability, approvals, reviewers. on authority document record. Is it recommended to have that workflow created? Any rcommendations?

  • Question

Authority document

There are two oob fields available on Authority document- Approver and reviewer but there is no workflow defined on AD. Does any know what is the purpose of those approver and reviewer fields? Because I have a requirement to enable approvals on Autho...

  • Question

Congratulations 2025 ServiceNow Community Rising Stars!

  We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.     You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

  • blog

WSD Kiosk: Bypassing Authentication

Is it possible to bypass the authentication portion of the kiosk? I wanted to use it for our orgs walk-up experience for HR because I wanted to use the record producer functionality that WSD Kiosk offers

  • Question

Approval Tasks in Release Template Not Working

When I create approval tasks in my release template by setting "Needs Approval" to Yes and specifying an Approval Definition, the tasks are being generated but Approval Task is not being marked. This issue is occurring in version 2.2.1. This worked a...

  • Question

SPM Deployment on-Prem ServiceNow

Hi, We are trying to enable and deploy SPM Module on existing on-prem ServiceNow instance with version Washington DC, So is there any changes on System configurations or network configurations which will be applied by deployment/enabling SPM Modules ...

  • Question

Glyphs on widgets

I am building our intranet with ServiceNow and Employee Center Pro. I am using the simple list widget to connect related resources, and I was able to add a glyph to it in the instance editor (the book). I went into the instance to see if I could add ...

  • Question

See how long HR Cases were in the Awaiting Acceptance State

Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...

  • Question
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