ServiceNow Community

Zero Touch Service Desk Agent

I am looking for a documentation with regards to Zero Touch Service Desk Agent does anyone has it or have configured it ? Would be really happy if someone can share your insights on it

Question

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...

Question

Create Servicenow report with list of users who has itil role but not a member of any groupCreate Se

Create Servicenow report with list of users who has itil role but not a member of any group . I am looking for filter conditions . Please confirm if this can be done without background script

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Translate client sciprt's messages on UI page

Below is code we are using in a UI page client script for validations, how we can achieve translation for this error messages? if (additionalComment == "" && (todayDate > formatReturnDateValue) && choiceValue == "noneValue") { error.textCo...

Question

issues in Microsoft graph spoke

We had set up the Microsoft graph spoke.set up the azure id.and then tried to use the Post incident details action in flow designer for posting the update in incident to the teams channel. but we are getting the below error and it is not working, any...

Question

Pending vs. Open Project State

Out of the box options for Project state are: Pending, Open, Work in Progress (and three options for closed). I've ben searching the internet and cannot find the ServiceNow definitions for Pending, Open, and Work in Progress. Can anyone provide t...

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Project Portfolio Management

+ option on Virtual Agent Banner

I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.To start a new conversation, I need to refresh the page.How to enable the + option to start new conversation instead of reloading...

Question

Contextual Search Configuration for searching knowledge article.

I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but it is a dropdown and search variab...

Question

UI Policy shows fields from previous selection — same field controlled by multiple UI Policies

Hi everyone,I’m working on a form that has a choice field with 4 different options. Each option should display a different set of fields. To achieve this, I created 4 separate UI Policies, one for each option.However, I’m running into a problem:Some ...

Question

Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

Question
Event Management

Welcome to the walk-up check-in (User wants to by default open it in Scheduled an appointment tab

Hello Team I have a requirement where user is asking to by default open Welcome to the walk-up check-in Schedule an appointment tab as OOTB it opens in Join the queue tab and we don't want to touch OOTB widgets as it might create conflict during upgr...

Question

Configurable Portal Widgets: Portal Data List Widget

The Portal data widget displays content such as cases, invoices, or data from any table in a list. Below you can see Portal Data list widget. In this example, it's displayed on the Business Portal. This widget is out of the box for the Business ...

Article

Script Action not executing when triggered by custom event (mass update on custom table)

Hey guys! I’m implementing a feature that allows our superusers to enable restricted read access (u_restricted_read_access = true) on historical tasks stored in a custom base table (x_vgll_rail_task).“Historical” simply means all existing records, re...

Question

Multiple selection in Catalog Item variable (Maintain Item)

Title: Multiple selection in Catalog Item variable (Maintain Item)Hi Team,I am working on a Catalog Item in ServiceNow and I need a variable where the user can select multiple options from a list of predefined values.Currently, I created the variable...

Question

Report on Users that have the ITIL role but are not part of the ITIL role groups

We have two groups that grant the ITIL role and I am trying to find a way to report on users that have the ITIL role, but are not part of either of those two groups. This way I can see if it's coming from a different group they are a part of or had ...

Question

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