knowledge feedback task is getting created even if we cross the feedback popup without submitting

knowledge feedback task is getting created & feedback is getting captured even if we cross the dialog box without filling details and reason. I want to make sure knowledge feedback task is created only if the user submits the feedback dialog box

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Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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what will captur in update sets

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Data Lookups definitions

In Data Lookup Definitions, when there are a large number of choices, it becomes difficult to manually assign a value for each choice. Could you please explain how to handle or overcome this situation efficiently?

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Option with Dropdown --None--

I have created one on change client script.' Time taken'(on change field) is selected as 1 hour then business application option should be removed and in other options 1 hour should be visible .When i am selecting  time taken as 1 hour then business ...

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Assistance Needed: Export Emails as PDF from Incident Form

 Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...

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existing record validation on String Field

Hi All, I have an catalog item to create business Application .Business application is inserted after approvals. There is field as application name in catalog item which maps to Name field field of Business application in service now.I want when user...

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Purpose of Notify field options in Incident table

In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...

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query business rule

Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...

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erviceNow Exchange: ITOM Academy - Service Mapping Leading Practices Part 2

In this session, we are taking the opportunity to build part 2 of the Service Mapping Leading Practices session around the questions asked in the January webinar. During the session, you'll be able to ask our experts questions and participate in th...

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Collaborative Work Management - Concerns About Functionality

Dear ServiceNow Community, As we are preparing to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I am currently working to better understand the new functionality in order to be well prepared for the upcoming change. I ...

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• Scaled Agile Framework (SAFe)

Mahathi Veena MVP 2026 - My Community Power

MVP - Made with Visible Persistence The first time I was named a ServiceNow MVP, I called it “Made with Vision and Perseverance.”The second time, my perspective had evolved - it became “Made with Visible Persistence.” With over 13.5 years in IT and 1...

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Activity Stream displaying email subject in English despite French translated notifications

Hi everyone,My client wants a fully French Workspace experience. We've managed to translate almost everything, but we're stuck on one specific point: the Activity Stream.When an email is received, it appears in the activity stream with the original E...

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Employee form for Universal Task

Hello,I'm trying to setup Universal Task and my use case is to create a universal task for an employee to collect some details when a catalog item is submitted.When I try to create an employee form (after creating a "Universal Task Configuration" of ...

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