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Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

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To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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How to handle validation on phone number with country code ?

I have a SN catalog form that has a phone number field. The validation must ensure the below - Phone number must start with plus sign (+)There must be a space after the country codeExample: For Australia, format should be: +61 458690289, For India, ...

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Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the values entered by the end user for a particular catalog item.Currently, the Summary of Item being approved shows all the variables of catalog...

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How to Restrict Add and remove button of MRVS in Workspace

I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?

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Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has...

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Converting a custom component to fluent.

Hey com, how to get started with converting a custom component (seismic) to fluent?

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Resolved! How to reset ServiceNow instance from upgrade version to base version

I upgraded my ServiceNow instance from the Xanadu version to the Zurich version, and I need to reset my instance back to the base version, which is Xanadu. Please guide me on whether this is possible.

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dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

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How to create an interactive filter in CSM/FSM WOKSPACE

Could you please help us to create an interactive filter in csm/fsm workspace

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To Set a Dynamic Background for Catalog Item and Form Pages in ServiceNow.

OverviewThis article explains how to dynamically render a background image on Service Portal catalog-related pages (Catalog Items, Categories, and Topics) using a custom image field and a Service Portal widget.Whenever the background image is updated...

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ServiceNow Learning 187 : Difference Between Float and Decimal Field Types in ServiceNow

Hi All, I have always wondered why we have 2 types of floating number related field in ServiceNow. I thought to discover and see which should be rightly used in which scenarios. Let's see: ‌‌1. Float Field Float Type field in ServiceNow is major...

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Background script - get users email_id's

Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) { var getdel = new Glid...

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SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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Parent RITM should get closed as soon as the Child RITM's are created

Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?

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