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Advanced Work assignment - Old INCs prior AWA implementation

Will AWA work on the old Incidents which were created before AWA was implemented in the system?If not, what possible ways we can configure to handle the old INCs? Please advise.

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Related List Declarative Action to create child record

Hi All, I have a requirement where I need to create a button in related list of Case table, when button is clicked it should display list of all Stores (another table) and when user selects multiple/single record and clicks on ADD it should create ch...

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Is there any way I can bring the Risk number in sn_risk_advanced_risk_assessment_instance

sn_risk_advanced_risk_assessment_instance - This table contains Risk name but not Risk number

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License Question

Does opening a form in workspace consume license.Requirement: User will create incident from Work Order. The issue is that if somebody works on EAM workspace, they will not have CSM license. So will opening a incident form consume license?

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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pm_project - create from template button

Dear SPM Experts,We are using projects (pm_project) and have put an ACL which allows write operation to project only if the user is in the project manager (project_manager) or project owner (assigned_to) or admin (project_admins custom field). When p...

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Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Implement a country-based filtering system in the Employee Center portal

Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...

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Kanban Board Component - Part 2 - Configuration reference

Kanban Board Component - Part 2 Table of Contents sn-vtb-cardsn-vtb-lane-headersn-vtb-lane-footersn-vtb-swimlane-headersn-vtb-cell-headersn-vtb-row-headerCards object configurationLanes object configurationSwimlanes object configuration Artic...

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Allowing non-ITIL users to access incident tickets

I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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Change Management

Issue Receiving Purchase Orders via Now Agent App (OOB) in Zurich

Has anyone successfully used the out-of-the-box purchase order receiving feature in the Now Agent App on the Zurich release?I’ve tested this across multiple instances, but it doesn’t seem to be working as expected. Looking to understand if others hav...

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Resolved! Only for Indian Students -- CSA at 50% Discount till 31st December 2025

THIS IS AN ARTICLE NOT A QUESTION Hi All, Everyday we are getting so many questions about CSA (Certified ServiceNow Admin) Free voucher or discounted voucher. In a time where ServiceNow certifications are getting costlier, there's a way to earn your ...

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HR Service Delivery (HRSD) || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents HR Service Delivery?Now Ass...

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Custom Status field displays backend value on Case form

Hi Everyone,I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue? Kind Regards

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