ServiceNow Community

Capture Software Usage Data in Third Party Platform

Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...

Question

Service Bridge - What flow to raise a RITM

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...

Question

Modifying filter on a related list

Hey Community. So, in change records, I want to update the filters for 'Affected CI' related list. I don't just want to modify it in change record only, but when someone tries to add a new CI, the filter should be present there too. See if I select '...

Question

Show the checkbox that change between additional comments y work notes

Hello, I recently add the additional comments to the notes and it is not showing me the checkbox that change between the comments and the work notes:I already try to remove all the variables save it and add them again but the check box is still not v...

Question

📣 Central Repository for Junior ServiceNow Developer Job Openings (0–3 Years Experience)📣

Central Repository for Junior ServiceNow Developer Job Openings (0–3 Years Experience) Hello ServiceNow Community! As the ServiceNow ecosystem continues to expand globally, the demand for freshers and early‑career ServiceNow Developers has steadily ...

Article

How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications

How Can I bulk update the 'Reply To' and 'From' Fields for all Email Notifications? Dear ServiceNow Community Colleagues, I have a requirement from a client, whereby they want to bulk update, for circa 2k System Notification > Email > Notifications i...

Question

📣 Central Repository for ServiceNow Lead & Architect Job Openings (6–15 Years Experience) 📣

Central Repository for ServiceNow Lead & Architect Job Openings (5–15 Years Experience) Hello ServiceNow Community! As the ServiceNow ecosystem continues to expand across ITSM, CSM, HRSD, SecOps, GRC, ITOM, ITAM, ITBM, Integration and custom applica...

Article
Architect

Handling “Error 300001: Now LLM Guardian call not successful” in Now Assist GenAI Skill Logs

Hi everyone,I’m seeing repeated occurrences of the following error in sys_gen_ai_log_metadata for multiple Now Assist GenAI skills: Now Assist Q&AResolution Notes GenerationIncident SummarizationThe log entry shows:“Error 300001: Now LLM Guardian cal...

Question

Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

Resolved! Label All ServiceNow Outbound Email Notifications with the wording 'Private and Confidential'

Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...

Question

How to become a CSA ?

How to do CSA certification and is it enough to enter ServiceNow domain to get hands-on experience and gain more knowledge ?

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Full-Time

De-duplication template scripted condition

Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...

Question

Predicted Skipped Records

Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks

Question

Postman Enterprise Essentials

Hi Team, We have a set quantity of licenses for Postman Enterprise Essentials. Based on my research, this product appears to be part of the V11 packaging. However, when attempting to add the licenses in SAM PRO, I couldn’t find a matching Software Mo...

Question

ServiceNow Predictive Intelligence or Now Assist? Yes!

ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage operations. At the core of this transformation are two distinct AI capab...

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Best Practices
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