ServiceNow Community

Text is not clearing when clicking on the "save" button in comments section

HiIn HR agent workspace, we have an issue, the comments which we post there, and when we click on "save" button , the note was saved but text still appears in compose text box and text box did not clear(please refer below screenshot)so we need to cle...

Question

Case Viewer Users Unable to View Referenced Fields on Case Form

I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...

Question

Anonymous Report Center catalog item

Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...

Question

Now Assist & AI Search - Is it still necessary to set SC Forms to be VA Compatible?

Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...

Question

ServiceNow to Control-M integration

I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...

Question

How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...

Question

Client Script not recognising data in Multi-Row Variable Set (MRVS)

Hi Everyone,I am struggling with an onSubmit Catalog Client Script that is intended to validate that at least one change has been requested before a user submits a "Distribution List" modification request.The Goal: If the user selects "Change Existin...

Question

Don't Miss the San Antonio SNUG – February 5th at Chicken N Pickle!

This in-person event is designed exclusively for ServiceNow customers to advance your platform strategy, connect with peers, and gain insights directly from ServiceNow experts. Event Highlights: 11:00am - 12:00pm | Pre-SNUG Lab: SPM AI (hands-on ...

blog

HR cross team visibility

My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...

Question

Automate recurring files import

We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...

Question

Passing Inputs to Subflow Tools in AI Agents—Using Prompts

Unlocking Dynamic Development: How AI Agent Subflow Tools Transform ServiceNow Configuration Welcome to another technical deep-dive from the AI Center of Excellence (CoE) team at ServiceNow. Our mission is to accelerate your AI adoption by sharing ...

Article

Resolved! Is it okay to use GlideRecord at client side

Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.

Question

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card?

Question

ServiceNow's Flow Designer

ServiceNow's Flow Designer is a no-code tool that lets anyone build automated workflows visually, replacing old-school scripting for faster process setup. What It DoesFlow Designer uses a drag-and-drop canvas to link triggers, actions, conditions, an...

Question
Change Management
Problem Management
Request Management
Service Catalog

Service Operations Workspace - Use xMatters

I have a client that currently uses xMatters for their On Call. Can this be used instead of the ServiceNow On Call application? Will it populate the Schedule calendar and Experts On Call? They are on the Zurich release.

Question