ServiceNow Community

Send a grouped message

HelloI've created a table to keep track of loaned equipment. The table includes an end date and the equipment borrowed. I'd like to send a message to the person who has the equipment (asset=>assigned to) the week the loan ends. I've used Worflow stud...

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Usage of current.incident_state = 1 and current.notify=2 for new and forward type inbound actions

Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...

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How to Set Close Date at RITM level by Transform map script while you upload the data via Excel

Hello Everyone,We have a form where they were managing the data in excel and now we have converted it to and Catalog form.So Now they want us to convert the historical data in RITM and we are able to generate the RITM's via cart API. Only the Challen...

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Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexceptio

Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexception: size of full record exceeds configured max buffer allocation of 0 bytes and I am pulling only one record from the JDBC server.

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Adding work notes to Post Incident report

Hello!Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible. I don't need a feature to add new work notes in PIR part, just that...

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Notification 1 month Prior to due date.

Hi Everyone,I have one requirement, we do have Services table and in that we do have Audit due, the user has to receive a notification one month before the due date, how can i do this, tried notification and gave the when to run condition as due date...

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In case of any Rejection, all remaining approvals should move to "Not required"

In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...

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Looking for 'Now Assist behind the scenes' details

I want to know the technical details of Now Assist.Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes? How the data processing happens? (data flow details) Any architecture diagram for this? If you have the d...

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Group Naming Best Practices

What are some best practices for naming groups?In my current project, we are implementing a ServiceNow change request process.We have a group responsible for implementing and approving changes for each product provided by the client (AWS, CrowdStrike...

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Updated work notes from the old value to the new value.

Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...

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New Control Implementation

I have a requirement suppose there is a new regulation coming for an organization and need to create new control objective and also new controls in an organization. Where is the that step in the control lifecycle where control owner needs to set up/c...

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Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

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can Servicenow Agentic AI handle onChange scripts?

HelloCan SN Agentic AI handle onchange scripts for Catalog Items?

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Change Implement - Flow Designer Flow is throwing error

I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...

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Change Emergency - Flow designer flow is throwing error

I have created a flow for Change Authorize Step. Its a clone of OOB flow, we have changed just the policy. Flow is working a expected. But , I see some errors in the flow engine context. I don't see any issues in my flow. Please help me identify this...

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