ServiceNow Community

CDP Neighbor Discovery -- Will CI gets Created?

Hi,As part of SNMP Discovery, I can now see neighbor devices attached to my router in the discovery_device_neighbors table.I would like to understand the following:Will ServiceNow automatically create Configuration Items (CIs) for these neighbor devi...

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change request logs show Invalid query detected, please check logs for details

When you use a standard change template to create a new change req and save the record, a business rule is displaying an error message. The business rule should only display the msg if a field which was populated via template has had a value has chan...

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Resolved! [Discovery] Device Neighbors empty even though discovery_device_neighbors table filled

Hello, I'm trying to run discovery on Arista switch (DCS-7050SX-64). Upon running discovery, it found 28 neighbors and filled up the discovery_device_neighbors table accordingly but the Device Neighbors tab is still empty. Is there anything else nee...

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Localization tasks are not getting created

After upgrade, after requesting for translation, I'm seeing the RITM getting created but not the LTASKS. Any solution or configuration to check?

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Finding - Average approval/reviewer time for each request from submission to completion.

Hello, we are exploring options to find out avarage time involved in the REQ submission- completion.REQ - RITM - SCTASKS (Riewer tasks ) and Approver requests in the workflow.ScTAsks has unique SLAs. and state = pending.Are there any OOTB or custom o...

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Federal Tech Talk: The AI Front Door to Autonomous Human Government

One AI front door. Every federal employee. Zero busywork. Join us June 11 for a live demo of EmployeeWorks — powered by ServiceNow's agentic AI platform. We'll show you how agencies can connect HR, IT, and agency systems, meet AI Action Plan complian...

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How to: Make attachments mandatory in Employee Center

Hello everyone, I was looking around for a way to make the default attachment section on a catalog item mandatory, and found that a lot of the community posts out there seem to be outdated and don't work in Employee Center. I wanted to share the fix ...

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Problem Management OOB - Comments and Work Notes

I am in search of a solution for providing operational level reporting for ongoing status to leadership without using work notes. What reportable fields are OOB that can be used for text updates? I'd be interested in what you are using at your compa...

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Problem Management

How to Connect LogicMonitor to ServiceNow Event Management Using the Built-In Connector

How to Connect LogicMonitor to ServiceNow Event Management Using the Built-In Connector ServiceNow ships an out-of-the-box Event Management Connector for LogicMonitor. This guide walks you through the end-to-end setup — from activating the connecto...

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Event Management
Service Operations Workspace

Preference menu is blank

Hi all,After trying to switch the interface of Service Now to the traditional one, the Preference menu in my profile become blank.I tried to clear browser cache/ login to different browser/ incognito browser but cannot fix the problem.Does anyone kno...

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Theme under user preference missing in service portal

In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral. Please advise on this #coral...

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Now Assist Custom Skill is not fetching Input

Hi Everyone,I'm working on a custom Now Assist Skill to get count of bounce back details of Story (The number of times a state has been moved backwards)When I test in skill Kit I provide the Input of activites as array and it works fine, but when try...

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Certifications

Can someone create an app without having a technical background? If so, what would be the recommended first steps?

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I want to use the filter conditions set by the user in a list as query conditions within the script.

I'm considering a process to export all records stored in a table in bulk, based on filter conditions set by the user in a list.I want to specify the same query conditions as the manually set filter conditions during the export, but it doesn't work c...

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Repeated name appear in watchlist selection field

Hi ,While I am working on configuration of watchlist in incident form, i found my name is repeatedly coming under watchlist field.Record producer script var memberIds = (producer.watch_list + '').split(',');var userIds = [];for (var i = 0; i < member...

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