ServiceNow Community

Resolved! Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

I did what is detailed below: Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. But the Validate Task is always failin...

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Resolved! How to revert flow to the previous version ServiceNow Flow Designer

Hello community,I’m currently working with Flow Designer and ran into a situation where I made some changes to a flow that I now need to roll back. I’d like to revert the flow to a previous version that was working as expected.Is there a recommended ...

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Rethinking an Approval Workflow

Hi community,I'm looking for your input on a workflow I've designed and how to improve it. I'm trying to create a subflow to handle an approval process, but I've run into a design issue. My Current Workflow Logic The core logic of my current process ...

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Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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Granular rules, and responsibility framework

hi! I’m trying to set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...

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How to Obtain the Number of Computers Assigned Multiple Times to Users (Platform Analytics)

I’m working on a dashboard where I need to create a Single Score widget that shows the percentage of laptops that have been assigned multiple times.The formula is:% of Laptops Assigned Multiple Times =(Number of laptops where Assigned To has changed ...

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Part - 01: App Engine Studio Vs Creator Studio

ServiceNow App Engine Studio and Creator Studio are both powerful platforms for building and automating workflows and applications Creator Studio: Create intelligent workflows in a guided, curated, no-code environment. Reduce app development from ...

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Resolved! Remove the Doc Templates option from the New Project workspace.

We want to remove the Doc Templates option from the New Project workspace. Please refer to the attached screenshot

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Map AD enable value to ServiceNow using LDAP

We're storing the AD admin account data in one of the custom table u_admin and the issue we're facing is when admin account in AD is inactive we're trying to get 'userAccountControl' values from AD and updating same account inactive in u_admin in Ser...

Question

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Build your Gen AI skills using our Now Assist for IRM speed learning content

Now Assist for IRM can make your day-to-day risk and compliance work a lot smoother. It's not a separate tool to juggle—it's built right into your ServiceNow Integrated Risk Management (IRM) workflows. The idea is to move beyond manual, time-consumin...

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Virtual agent show the user a list of open incidents

Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...

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Resolved! Creating user account for cloning process

Hi All, Good afternoon!! I am creating clone profiles, and the target instance needs to create for Dev and Test Environment which requires user credentials.So instead of using my user account which has OKTA setup, I thought of creating local account ...

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How Impact Accelerators Can Help You on Your ServiceNow AI Journey

If you're like most of our customers, you're probably interested in how you can do more with AI on the ServiceNow platform. Luckily for you, we've got a large menu of Impact Accelerators that can get you the help that you need, no matter where you ar...

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ServiceNow Impact