UI Policy Mandatory Fields Triggering Too Early & Preventing State Transition on Problem Task

Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...

• Question

Application not visible in "My Company Applications" on instances

We have multiple vendor instances under the same Company record in HI.Earlier, we could install/update our app from My Company Applications, but now the app is no longer visible on other vendor instances.We also published a new version from the devel...

• Question

Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

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Change Schedule

Hello,It´s possible a integration user or MID Server user should be able to view the change schedule?. However, the user should not be able to log out of ServiceNow. Best regards

• Question

How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

• Question

Clean Assignment Logic in ServiceNow. Stop Hardcoding sys_ids!

  As ServiceNow developers, we've all seen the temptation to drop a sys_id directly into a business rule for assignment logic. It works... until it doesn’t.   In this episode of Did You Know: Best Practices, Shamma Negi walks us through the dangers ...

• blog

MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

• Question

Notification to multiple users

Hi all, we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification is there an option to enable it for more than 100 ...

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• Incident Communication Management

Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

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Need help with enabling the Web Service access only

Hello ,I am trying to enable Wer Service access only check bock for my service account but not able to achieve the same. I am using the free developer version of Service now and want to test the incident RestAPI. In the form layout level the option i...

• Question

Attachment from record producer attachment variable not getting attached to the backend record

Hi Experts,I have a Record Producer on a custom table with an attachment variable which is not mapped to any backend field on the target table. I need that whenever an attachment comes from that attachment variable from record producer, it should be ...

• Question

Is there a way to restrict KB article to only published versions should be visible on portal ?

Hi All, It appears that on the service portal view of the knowledge base non approved versions appear as an updated version available to view in the service portal view of the knowledge base. Is there a way to restrict this to only published versions...

• Question

dependent list collectors in catalog form

Hey Guys,I have an requirement to make the list collectors as dependent.for example, I have three list collector variables with not reference to any table directly(I have custom choices values).All three visible on the form.  at once.If I select some...

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• Request Management
• Service Catalog

Admin can create ACL ? Or only user who have scurity_admin can create ACL ?

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