ServiceNow Community

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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Is it possible to pull the variable from another variable set to Dependent Question of Auto Populate

I have a variable set called "A" in which i have requested for variable.I have one more variable set "B" in which i have country variable and i need to use the "Auto Populate" related list to auto populate the country as "requested for.country" from...

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How to dynamically display Assignment Group name in Workflow Stage Label?

Hi Community,I am working on a Service Catalog Workflow and I have a requirement to display the current Assignment Group's name dynamically within the Stage label on the RITM view (Process Flow Formatter). Goal:I want the stage to read something like...

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I’m facing an issue with approvals on a custom table that extends Task.

Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...

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Dictionary Override defined on task table's Assignment Group for a custom table is not working

We have a custom table that uses assignment group field from the task table(parent table). However I can see all of a sudden the dictionary override is no longer working. For our custom table the support group selectable should be limited to certain ...

Question

New ITIL users are seeing raw date‑time and sys_created timestamps concatenated

Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.

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Sharepoint Integration

Hi All, We have a requirement to send data from ServiceNow to a specific SharePoint path.We are currently evaluating the SharePoint Online plugin / Microsoft SharePoint Spoke. However, as per the documentation, full site or tenant-level permission is...

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IRM - Issue Management

Hi Community — I am looking for an IRM Issue Management implementation guide, as well as information on OOTB issue fields, configurations, and notifications. Please guide me.

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

Question

How to create these 2 Indicators for Performance Analytics? Average time and Average age

Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...

Question
Performance Analytics

How to create these 2 Indicators for Performance Analytics? Aged Incidents & Aged SCTASKs

Good morning.!I have requirement to create 2 indicators for Performance Analytics? Indicator 1: Aged IncidentsCriteria: Older than 30 days and state is one of: Open, In Progress, or On Hold.Indicator 2: Aged Request TasksCriteria: Older than 90 days ...

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Performance Analytics

How to identify Service Catalog items linked to specific approver groups?

Hi Community, I need help identifying the list of Service Catalog items that are associated with the following approver groups:FSD-FCIT_SM-APRFSD-FCIT_SO-APRThis is an information-only requirement. I am not looking to modify any workflows or approval...

Question

IRM > Control > Control Indicator > Script

Hi Team, with the help of a control indicator (ServiceNow IRM), I want to automate control testing. I created a REST Message accessing an IAM Solution to get some data, this works perfectly in Scripts - Background and when executing the REST Message ...

Question

Resolved! Order guide issue

I have created the Order guide using 2 forms, once form is Manual form and another one is API from which is auto provision access by connecting with IIQ, it is an integration form.I have written condition to display the form based on the selection.It...

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RITM form shows different fields when previewed from Task vs. opening directly

Hi everyone, I’m facing an issue where the Requested Item (RITM) form displays differently depending on how it is opened.When I open the RITM directly, the form shows the correct fields and values.But when I preview the RITM from a Catalog Task (usin...

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Request Management