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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: Empowering Your Success with AI-Enabled Regulatory Change Management Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Get Started with Security Operations Applications Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online December Speed Networking! (EMEA-friendly time) Hosted by Anisa Chaudry 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Impact Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

incident is promoted to MIM, assignment group should not get changed

Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...

  • Question

How to close GlideDialogWindow

Cannot close the dialog created by the UI action.ui action onClick:function onClick() { var sysId = g_form.getUniqueValue(); console.log("=== Notification Dialog Initialization ==="); console.log("Incident sys_id: " + sysId); if (g_...

  • Question

Quick/Bulk Edit in SOW

I've been tasked with disabling the ability to update a Config Item in the SOW based on the name of the CI. So if somebody in the SOW, opens their nav, heads down to the CMDB section and chooses a CI list, then they should not be able to modify any C...

  • Question

Reports IN/OUT Flows

Hi Experts There is a report I required. How many Incidents resolved in Network group in a week and How incidents are moved to network group to other groups. RegardsDinesh Kumar

  • Question

API restrictions in OOB API for attachment

Hi all,  We have global table for attachment and there are system properties for that as well from OOB, now we have extended the task table in our custom table and here we are using attachment which is globally. Now the requirement we have to manage ...

  • Question

Test Data Deletion Fix Script ATF

Hi,Has anyone used Test Data removal using the Fix Script in ATF? If yes, can you please share the script? At my company, I create dummy data for each test case, so I didn't need to use any table Cleanup or anything. Kindly help.RegardsSuman P.

  • Question

Flow Designer

Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...

  • Question

Is that posible to hide reports widget in "Workspace Dashbaord".?

Hi All,I have a custom application that includes a workspace. In that workspace, there is a dashboard with multiple reports.My requirement is to hide one particular report for all users except those in one specific group. Is that possible? Example: I...

  • Question

Element Variable not showing in BCM workspace.

Hi All,Need help on element variables of BCM workspace. I created element variables but it is not visible on BCM workspace. Any idea how to show it in workspace.

  • Question
  • Business Continuity Management (BCM)

SNOW university courses

In SNOW university, as I complete a course, there is no "button to push" that says "i've completed the course and take me back to my "course stream"".   So every time I complete a demo/course/module/etc, it just sits on the last page.  If I want to g...

  • Question

How to estimate story points for ServiceNow related stories?

Hi Community,May I know how do you do the effort estimation in your sprint planning?By definition, A Story point is a singular number that represents:• Volume: How much is there?• Complexity: How difficult is it?• Knowledge: What do we know?• Uncerta...

  • Question

Resolved! mail script for cc not working

I have a mail script to add cc to a notification. The script is getting called as I can see it in the logs and right values. When emails are generated I cannot see that in CC column. How can I fix this? This is a scoped application and both notificat...

  • Question

Resolved! Stock rooms vs locations

All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...

  • Question
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