How stages and states fields are getting changed in request and requested items

Hello everyone,I just wanted to know how stage and state fields are getting changed from Open -> Waiting for approval -> Request Approved -> Closed complete in out of box for request and requested items. I have not added any  flow or scripts to chang...

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Flow not triggering anymore, action's definition is missing

I have a flow which seems to have stopped triggering at a specific day. I used to trigger on a case update and worked perfectly, until it didn't.When I test the flow an manually enter a case ID which should have triggered the flow it works fine, but ...

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CIS-ITSM EXAM

#01. What are key relationships between Changes and Incidents?(Choose 2 answers)A. Incident owners are part of the change approval workflowB. Incidents can be caused by a ChangeC. A Change can resolve IncidentsD. Incidents autoclose upon closure of a...

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Community Week Capsules: Hit record, earn a badge, win a prize!

  Community Week Capsules: Record a video, earn a badge, and win a gift card!   Hey there, ServiceNow Community! Community Week is here,  and we couldn’t be more excited to celebrate with you! One of the highlights of the week is our Community Week ...

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How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body:  How can I solve this issue?Thanks in advance!

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Decision Table

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I Want to show the list of principal class CI's in the configuration item field in incident, change

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

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survey

i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...

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Rejected reason in a email

Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...

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How to Set the “System Events and Jobs Dashboard” as the Home Page

Hello,The System Events and Jobs Dashboard displays counts such as scheduled job errors.Here’s what I would like to achieve:Display for individual usersDisplay for all usersI want to show the number of errors for a specific scheduled job on the home ...

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Need help implementing “Copy Item” functionality in RITM using UI Action + Flow Designer (Platform a

Hi everyone,I need to implement a “Copy Item” feature for Request Items (RITMs), irrespective of the state(open, closed, etc.)When click on "Copy item" , the flow should trigger and open up new record with all the copied values of the old record. Can...

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How to Remove Form header content from Compliance workspace

Hi Team,I need assistance with removing the form header content in the Compliance Workspace. Specifically, I’d like to remove the highlighted in "BLUE" section — “Record Type: Policy” — from the workspace header (please refer to the attached screensh...

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download ebook csa

Hi, How can you download an ebook for csa?Is there something similar I can download to study/revise on my phone offline?

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Quizes for General Certifications

I just need to take some Quizes for General User Certifications

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