ServiceNow Community

Resolved! Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...

Question

Resolved! Group approvals in Servicenow ATF

Hi, I have a requirement to implement Group approval in ATF for RITM. After manager approval, the RITM has to be approved by group. I am not much familiar with scripting. Could anyone help me how to implement in ATF Thank youRajeshwari H P

Question

Dashboard interactive filter checkbox is not showing/

Hi Team We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes as showing in first picture and some times it doesnt work which is shown in next picture and currently it is not s...

Question

Need to update attachment field after raising the request

As a requester, I want the attachment added field in the RITM (sc_req_item) record to automatically display the number of attachments uploaded when submitting a catalog item request with a mandatory attachment,So that the request record clearly refle...

Question

Record Producer Map to field Peculiarities

Hi all, Not really a question but something I've stumbled across. When creating a Record Producer variable we have the map to field checkbox. When checked it displays a "field" variable that allows the selection of a field on the target table, which ...

Question

Resolved! "My Work" throwing a security constrains error.

Starting this morning, several people are having issues accessing the "My Work" link in ServiceNow. This is in the Self Service application and links to the task table with a dynamic filter to show work items for the logged in user. They're receiving...

Question

after walkup survey completion. it will not redirect page to initial page of walkup portal

Hi,Can anyone help me on my issue. I have implemented walkup experience OOB but from walkup portal when user takes the survey and after click on smiley it will only refresh the survey page while it should redirect to initial page where another user c...

Question

Assignment Group Already In Use

I am trying to create a new assignment group for our organization. This assignment group is the first time it was to be used. Several other assignment groups beginning with the same prefix as the one I am trying to create have been successfully cre...

Question
Incident Management

omit edit button in can read related list of knowledge base table for all the users except owner

omit edit button in can read related list of knowledge base table for all the users except owner (its a field on the knowledge base table) and ownership group (its a field on the knowledge base table) members

Question

How to limit most viewed articles for a specific knowledge base and to filter for 90 days

Hi, i have a question to ask, whether the OOB widget Knowledge most viewed articles, is it gives the articles that are viewed in that past 30 days and where can we find that filter condition, can we restrict the knowledge bases as well, like only i n...

Question

Controlling a maintenance window from a change.

Hi,We are new to Service Now. Within a change request we will attach all the affected cis. We would like to put the cis into maintenance mode to stop alerts during a change. What is the best way for scheduling a maintenance window but we want the eng...

Question
Change Management

Resolved! Form designer is duplicating sections

(Recently upgraded to Jakarta.)I added a UI Policy for the incident.short_description to make it mandatory in dev. Works fine. Once I imported the change to Test, the Incident form of one of our domains showed multiple sections (see below). Using the...

Question
Instance Configuration
Upgrades and Patches

Service Operations Workspace - Image to appear next to caller field if custom checkbox is true

Hello, Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Doe...

Question

Sla Configuration Based on affected users location time zone?

Hi All,I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot ...

Question

How to restrict creation or updation of Software installations through discovery

Hii All, We have a requirement to restrict insertion or updation of software installations in cmdb_sam_sw_install table through discovery for servers, since we want this to be updated via tanium only . What will be the best approach to disable it thr...

Question